Data Implementation Analyst

This Role is a Hybrid role for our Tempe Location only

About the Role

As a Data Implementation Analyst, you will play a critical role on the Norton LifeLock Benefit Solutions team, a growing channel within Gen™. This position focuses on partnering with benefit enrollment platforms to ensure employee enrollment data is accurately transmitted, validated, and processed within our benefit systems.
This role offers a unique blend of client partnership, data quality analysis, and operational execution. You will serve as a front-line resource for external partners, review and troubleshoot enrollment data, and support testing efforts by validating workflows and outcomes within existing technical systems. Success in this role is driven by strong analytical skills, close attention to detail, and effective coordination across teams.
Important note: This is an operational and analytical role and does not include responsibilities related to software development, coding, engineering, or system design. Candidates with backgrounds or interests primarily focused on engineering or development work may find this role is not the right fit.

Key Responsibilities

• Partner with internal teams and external benefit enrollment platforms throughout the implementation lifecycle to ensure timelines, requirements, and ongoing needs are clearly understood and met
• Manage multiple concurrent employer implementations, onboarding employee enrollments through various enrollment platforms and established data feeds
• Perform thorough quality reviews of enrollment data to confirm accuracy, completeness, and adherence to documented requirements
• Investigate and resolve enrollment, billing, and operational issues by analyzing data, identifying root causes, and coordinating with appropriate teams
• Maintain accurate records and documentation using internal tracking and reporting systems
• Support ongoing maintenance of an existing client base, including daily file reviews, monthly error auditing, remediation activities, and recurring reporting needs
• Respond promptly and professionally to inquiries from clients, carriers, sales teams, and internal partners with clear, concise communication
• Participate in testing and validation activities related to system enhancements by confirming expected outcomes and data behavior
• Protect the security and confidentiality of all client data by adhering to corporate security and data‑handling policies

Qualifications

• High comfort level using Microsoft Excel to review, validate, and troubleshoot large enrollment data files
• Experience with benefit administration or employee benefits implementations preferred, but not required
• Strong analytical and problem‑solving skills, with the ability to assess both simple and complex business scenarios
• Meticulous attention to detail paired with clear, precise written communication
• Ability to thrive in a fast‑paced, high‑volume environment while managing multiple priorities
• Excellent organizational skills with strong follow‑through and accountability
• Self‑directed and motivated, with the ability to work independently across a variety of tasks
• Proven ability to manage multiple projects, tasks, and responsibilities simultaneously

Gen is proud to be an equal-opportunity employer, committed to diversity and inclusivity. We base employment decisions on merit, experience, and business needs, without considering race, color, national origin, age, religion, sex, pregnancy, genetic information, disability, medical condition, marital status, sexual orientation, gender identity or expression, military or veteran status, or other unlawful factors. Gen prohibits discrimination based on these protected characteristics and recruits talented candidates from diverse backgrounds.

We consider individuals with arrest and conviction records and do not discriminate against employees for discussing their own pay or that of other employees or applicants. Learn more about pay transparency. 

To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.