The BPO Team is core to our business and is responsible for making sure all of the licensing and credentialing tasks that we take on for our customers are completed efficiently and accurately. The team leader is responsible for training team members, setting strategies, and monitoring progress towards the team's goals.
To be a successful team leader, one must be able to monitor team performance and report on metrics while motivating team members. It is best to have great interpersonal and communication skills.
Responsibilities:
- Provide regular performance-related feedback.
- Strategizing and monitoring daily activities of operations.
- Train staff in areas of customer service and company policies.
- Assist with the development and implementation of service policies, and explaining these to agents.
- Oversee day-to-day teams' operation and performance.
- Listen to team members’ feedback and resolve any issues or conflicts.
Why we think this job is great:
- It’s a 100% remote position where you’ll work from home
- You’ll have the resources you need to learn, lead, and deliver results
Qualifications:
- At least 2 years of BPO experience
- Great written and verbal communication skills
- Attention to detail and accuracy
- Able to support a Work from Home setup
- Own PC/laptop (Minimum of i3 processor, 4 gig RAM)
- Internet speed no lower than 15 Mbps download, 10 Mbps upload
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What We Do
Bold Business is a global media and technology services firm that specializes in cyber-security, digital marketing, training and business processes. With a team of innovators and seasoned professionals, we facilitate client success with dynamic, tailor-made solutions to any problem.
