The Role
Solera customers respect and value our products and services. Due to the wide variety of solutions available, from websites to standard applications to integrated data systems, they may need help or support with their packages. This includes but is not limited to software handling, service requests, product updates, service interruptions, etc.
We need people who provide quality data entry support, do their job proactively, and don’t let stressful situations take them out of their performance. Proactively performs audits of own work or that of others to ensure compliance with established procedures. May work with standalone data systems or enterprise-wide tools supporting activities such as marketing lead tracking, fulfillment, manufacturing, and equipment maintenance or materials transactions.
What You’ll Do
Processing of data from vehicle accident reports/assessments
Digitization of data from vehicle accident reports/assessments
Check the entries for correctness and completeness
Selection and processing of photos from vehicle accident reports/assessments
Anonymization of photos from vehicle accident reports/assessments for data protection reasons
Take responsibility for all duties relating to compliance procedures, especially data security
Contribute to and maintain knowledge base articles and documents
What You’ll Bring
Fluent language skills in German and a good level of English, additional language is an asset
Knowledge and experience with Microsoft Windows (10/11) and MS Office Suite
Recognition of correlations between software, hardware, and operating system
Analytical and naturally inquisitive with good questioning skills and good attention to detail
Able to communicate well and build rapport with people at various levels of a business
A desire to go the extra mile team and take personal responsibility for resolving issues
High learning agility and ability to apply knowledge learned
Interest and pleasure in working in a collegial environment
Skills Required
- Fluent German language skills
- Good level of English
- Knowledge and experience with Microsoft Windows 10/11
- Knowledge and experience with Microsoft Office Suite
- Ability to recognize correlations between software, hardware, and operating systems
- Analytical mindset, inquisitiveness, questioning skills, and strong attention to detail
- Strong communication and rapport-building skills
- Proactive approach and personal responsibility for resolving issues
- High learning agility and ability to apply learned knowledge
- Additional language skills
What We Do
Solera is a leading global provider of integrated vehicle lifecycle and fleet management software-as-a-service, data, and services. Through four lines of business – vehicle claims, vehicle repairs, vehicle solutions and fleet solutions – Solera is home to many leading brands in the vehicle lifecycle ecosystem, including Identifix, Audatex, DealerSocket, Omnitracs, eDriving/Mentor, Explore, CAP HPI, Autodata, and others. Solera empowers its customers to succeed in the digital age by providing them with a “one-stop shop” solution that streamlines operations, offers data-driven analytics, and enhances customer engagement, which Solera believes helps customers drive sales, promote customer retention, and improve profit margins. Solera serves over 300,000 global customers and partners in 100+ countries. For more information, visit www.solera.com.
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