This position is responsible for executing manual activities in the gaming systems application, reporting daily activities and incidents, upholding the security integrity of the gaming systems and its operations, and effectively communicating with the Delivery and Control Room Manager.
**This shift is 6pm-3am varied days and rotating weekends**
What You'll Do
Meet monthly performance goals for accuracy, quality, productivity, and key performance indicators (KPIs)
Prepare timely internal reporting of system and operational incidents
Handle all job duties in adherence to policies and procedures
Execute tasks in accordance with system directives
Monitor the health of the operating system
Record activities and archive daily logs
Participate in testing and reporting
Provide timely feedback to the company regarding system and equipment failures or client concerns
Maintain information confidentiality
Adopt and promote company values
Remain current on all new developments and procedures regarding protocols
Work according to set goals and targets
Open production tickets for system issues
What We're Looking For
High School Diploma or equivalent required
Proficient with computer systems and applications
Demonstrates experience in data reporting
Control room operator or related work experience
Highly developed verbal, interpersonal, and written communication skills
Positive attitude ability to maintain a friendly, professional, and courteous demeanor
Demonstrated accuracy with a consistent attention to detail
Possess independent judgment, discretion and initiative in absence of management
Good grammatical and typing/data entry skills with an emphasis on accuracy
Organized with proven time-management skills
Can remain organized and focused
Holds true to Company standards and values
Excellent customer service skills
Ability to follow documented protocols
Company Summary
Aristocrat Interactive
Aristocrat Interactive is Aristocrat Leisure Limited’s (ASX:ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together. The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value added services across iLottery, iGaming and Online Sports Betting (OSB).
About Aristocrat
Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.
Our Values
All about the Player
Talent Unleashed
Collective Brilliance
Good Business Good Citizen
Travel Expectations
NonePay Range
$16.28 - $30.23 per hourOur goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.
This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.
Additional Information
Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.
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What We Do
Aristocrat Leisure Limited is an ASX20 listed company and one of the world’s leading providers of gaming solutions. We’re licensed in over 300 jurisdictions and operate in over 90 countries around the world. We’re also proud to have a team of over 6500 employees that deliver outstanding results by pushing the boundaries of innovation, creativity and technology each day. We offer a diverse range of products and services including electronic gaming machines, social gaming and casino management systems, but it doesn’t stop there. Despite our global presence and exponential growth, we remain an ideas company at heart that is committed to delivering outstanding results for our customers and players and an unparalleled experience for our employees, who have the opportunity to grow, be inspired and be the best they can be. Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us to live our mission of bringing joy to life through the power of play – every day. Come and join us – let’s play!
Why Work With Us
Individually we’re great, but together we’re brilliant. Our employees are the beating heart of our business and we attract the best people in the industry thanks to our unique and inspiring culture. Come and join the team and help bring joy to life through the power of play.
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