The Role
Build and maintain scalable ETL/ELT pipelines, integrate ServiceNow and Salesforce data, implement Microsoft Fabric medallion architecture, and develop Power BI reports and semantic models to deliver reliable insights and support stakeholders.
Summary Generated by Built In
Sabio is a global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions.
Sabio provides expertise and solutions that our customers need to respond to the ever-changing world. Our focus is on creating state-of-the-art real-time communications platforms and contact centre system integration. At our core, we are problem-solvers with a strong engineering mindset and a ‘can-do’ attitude.
We are currently looking for a passionate and enthusiastic Data & BI Engineer (Mid-Level) reporting into our Global Data Integration and Systems Manager.
This role combines data engineering and business intelligence development, with responsibility for building scalable data pipelines, integrating enterprise systems such as ServiceNow and Salesforce, and delivering high-quality reporting and insights through Power BI.
The successful candidate will play a key role in shaping Sabio’s data landscape, ensuring data is reliable, accessible and optimised for business decision-making.
Key Responsibilities
Data Engineering
- Design, build, and maintain scalable data pipelines across multiple systems
- Develop and manage ETL/ELT processes to ensure high-quality, reliable data
- Integrate data from enterprise platforms including ServiceNow, Salesforce and other systems
- Implement and support modern data platforms, including Microsoft Fabric
- Apply medallion architecture principles (Bronze, Silver, Gold layers) to structure and optimise data flows
- Ensure data governance, security and performance standards are met
Business Intelligence & Reporting
- Design, develop, and maintain Power BI dashboards and reports
- Build and maintain semantic models, measures and calculated logic (DAX)
- Translate business requirements into scalable data models and visualisations
- Optimise report performance, usability and consistency
- Deliver actionable insights to support business decision-making
Data Management & Quality
- Ensure accuracy, completeness and integrity of data across systems
- Manage data pipelines and support data quality frameworks
- Identify and resolve data issues, inconsistencies and gaps
- Continuously improve data processes and reporting workflows
Stakeholder Engagement
- Work closely with business stakeholders to gather reporting requirements
- Collaborate with cross-functional teams across technology and operations
- Present insights clearly to both technical and non-technical audiences
- Support adoption and effective use of dashboards and reporting tools
Skills Knowledge and Expertise
Essential
- Experience in data engineering and/or BI development roles (3–6 years typical)
- Strong experience with Power BI (dashboard development, DAX, modelling)
- Strong SQL skills for querying and transforming data
- Experience integrating Salesforce data
- Experience working with ServiceNow data or APIs
- Experience designing and managing ETL/ELT pipelines
- Solid understanding of data modelling (star schema, dimensional modelling)
- Strong analytical and problem-solving skills
- Excellent communication skills with stakeholders
Desirable
- Experience with Microsoft Fabric
- Understanding of medallion architecture (Bronze, Silver, Gold layers)
- Experience with cloud platforms (Azure preferred)
- Experience working with APIs and automation
- Exposure to Certinia / financial or resource management data
- Background in telecoms, services or consulting environments
Personal Attributes
- Highly detail-oriented with strong focus on data accuracy
- Proactive, self-driven and solution-focused
- Strong collaboration and stakeholder engagement skills
- Comfortable working in a fast-paced, evolving environment
Why Join Sabio
When joining Sabio, you become part of a high-performing, collaborative team that values innovation, ownership and continuous improvement.
This role offers the opportunity to work at the heart of Sabio’s evolving data landscape, combining modern data engineering practices with impactful business intelligence delivery.
- Work on modern data platforms – gain hands-on experience with technologies such as Microsoft Fabric, enterprise integrations (ServiceNow, Salesforce), and scalable data architectures
- Make a real business impact – your work will directly influence decision-making across operations, finance and customer-facing teams
- Innovate and experiment – we encourage curiosity, new ideas and continuous improvement in how we build and manage data solutions
- Collaborate with experts – work alongside skilled professionals across data, technology and consulting teams globally
- Develop your career – expand your skills across both data engineering and BI, with exposure to enterprise-level systems and architecture
- Be recognised and supported – we challenge and support our people, ensuring your contributions are valued and your growth is prioritised
At Sabio, we combine a strong engineering mindset with a ‘can-do’ attitude. We work hard, support each other and are passionate about delivering high-quality solutions for our customers.
Benefits
This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.
Benefits may include:
Pension Scheme
Remote/Flexible work
Life insurance
Private health and dental care
Cycle to work
28 days paid holiday a year- (this includes three Sabio days)
LinkedIn Learning
Plus many more! (Benefits are dependant on your base location.)
The Small Print
Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.
Benefits may include:
Pension Scheme
Remote/Flexible work
Life insurance
Private health and dental care
Cycle to work
28 days paid holiday a year- (this includes three Sabio days)
LinkedIn Learning
Plus many more! (Benefits are dependant on your base location.)
The Small Print
Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.
About
THE DIGITAL CX TRANSFORMATION COMPANYWhy Sabio? We bring together expertise in cloud migration, cutting-edge CX technologies and powerful customer insight to deliver exceptional end-to-end customer experiences.At Sabio, we are devoted to creating a community of inclusion, and an environment free from discrimination, harassment, and retaliation. We are committed to being an equal opportunity employer that not only values but celebrates diversity and inclusion. We firmly stand against discrimination based on factors such as race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, and disability status. If you need accommodations, additional support and/or have any specific requirements, we invite you to reach out to our talent team directly: [email protected]
Skills Required
- 3-6 years experience in data engineering and/or BI development roles
- Power BI development including dashboards, modelling and DAX
- Strong SQL skills for querying and transforming data
- Experience integrating Salesforce data
- Experience working with ServiceNow data or APIs
- Designing and managing ETL/ELT pipelines
- Understanding of data modelling (star schema, dimensional modelling)
- Experience building semantic models and report optimisation
- Strong analytical and problem-solving skills
- Excellent stakeholder communication skills
- Experience with Microsoft Fabric
- Understanding of medallion architecture (Bronze, Silver, Gold)
- Experience with cloud platforms (Azure preferred)
- Experience working with APIs and automation
- Exposure to Certinia / financial or resource management data
- Background in telecoms, services or consulting environments
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The Company
What We Do
We bring together expertise in cloud migration, cutting-edge CX technologies and powerful customer insight to deliver exceptional end-to-end customer experiences. Sabio Group is a global digital customer experience (CX) transformation specialist with major operations in the UK (England and Scotland), Spain, France, Netherlands, Denmark, Malaysia, Singapore, South Africa and India. Through its own technology, and that of world-class technology leaders such as Amazon Connect, Avaya, Genesys, Google Cloud, Salesforce, Twilio and Verint, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels. The Group works with major brands worldwide, including Aegon, AXA Assistance, BBVA, BGL, Caixabank, DHL, loveholidays, Marks & Spencer, Rentokil Initial, Essent, GovTech, HomeServe, Saga, Sainsbury’s Argos, Telefónica and Transcom Worldwide.
