The Role
Monitor and record shipment statuses during a fixed night shift, update and complete shipment records in the CRM via call verification with delivery providers, clear statuses, and escalate issues or incomplete records to the client.
Summary Generated by Built In
Why join us?
- Benefits on Day 1 (HMO and Pro-rated leaves)
- Savings Plan
- Retirement Plan
- Fixed night shift
- Great Working Environment
Duties and Responsibilities:
- Tracking and recording of shipments.
- Clearing out all status of shipment during current shift.
- Update the status of shipment through CRM used
- Complete the details on CRM system of all shipments through call verification from delivery providers.
- Escalate issues and incomplete records to client.
Qualifications:
- Good oral & written communication skills
- Graduate of any 2 year course
- At least 6 months experience in back office/ inbound or outbound in call center
Skills Required
- Good oral and written communication skills
- Graduate of any 2 year course
- At least 6 months experience in back office/inbound or outbound call center
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The Company
What We Do
Infinit-O is a trusted leader in Business Process Optimization (BPO) and Knowledge Process Outsourcing (KPO) for small and medium-sized businesses, primarily serving the financial services, healthcare, and technology sectors. The company delivers tailored outsourcing solutions, including financial operations and medical billing, focusing on improving operational performance through the integration of technology, data, and people to drive sustainable growth.
