ABOUT THE ROLE:
We are seeking a full-time Customer Success Analyst III to join our Data & Insights team. In this role, you’ll be responsible for creating data analyses that demonstrate our company’s impact to clients and strategic partners in the PBM space. You will support the development and execution of analytics, provide data-driven strategic insights, and create customized analytic approaches in a pharmacy benefits setting. This role supports Rightway’s clinical delivery, operations, and other internal departments by developing and delivering complex analytical needs, including quarterly performance reviews and ad hoc client inquiries. Additionally, as a Customer Success Analyst III, you will support strategic decision-making processes to optimize our PBM services.
WHAT YOU’LL DO:
- Develop comprehensive analytics focusing on engagement with Rightway’s application.
- Work cross-functionally with teams to provide actionable insights and refine and develop data processes for scalability.
- Use advanced statistical analysis techniques to evaluate the effectiveness of our clinical management programs and devise measures for assessing efficacy on a recurring basis.
- Contribute to the improvement of Rightway’s analytical infrastructure by implementing data preparation tools and automated reporting solutions.
- Provide leadership and mentorship to junior analysts, guiding standards and best practices within the team.
- Lead the development of analytic frameworks and methodologies to support strategic initiatives.
- Communicate complex data analysis results effectively to stakeholders and provide actionable recommendations.
- Work with the team to identify and qualify new analytic product opportunities, understand key technical challenges and recommend strategies to operationalize solutions.
- Present reporting results to internal stakeholders and implement feedback to create optimal data analytics.
- Perform detailed pharmacy claims analysis to identify and remedy variances in reporting between Rightway and third party data collectors.
WHO YOU ARE:
- Expert level of proficiency with SQL.
- Proficiency with relational databases and database structures.
- Bachelor’s degree in analytics, Computer Science, or related field, or equivalent work experience.
- 4-6 years of experience in quantitative analytics and conducting advanced analytic modeling for large datasets.
- 4+ years of industry experience querying and analyzing pharmacy benefit management claims data.
- Confidently analyze data and discuss trends with our strategic clients during calls and business reviews.
- Experience working with data and analytics services within cloud platforms (preferably AWS).
- Experience gathering and documenting requirements from clients or the business.
- Ability to communicate analysis to business partners and clients both in writing and verbally.
- Excellent communication and interpersonal skills.
- Experienced with developing data tools, memos, and presentations to deliver data and insights to stakeholders.
- Proven ability to guide standards and provide leadership and mentorship to junior team members.
EXTRA CREDIT:
- Experience working in the Clinical Navigation space
- 5+ years experience in Pharmacy Benefit Management.
- Proficiency with Python.
- Proficiency with dbt.
- Proven experience with version control.
- Hands on AWS experience is a plus.
COMPENSATION: $95,000 - $135,000 annually, in addition to bonus and equity
Compensation offered will be determined by geographic location, experience, and qualifications.
CYBERSECURITY AWARENESS NOTICE
In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment.
ABOUT RIGHTWAY:
Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.
Since its founding in 2017, Rightway has raised over $300mm from investors including Khosla Ventures, Thrive Capital, Francisco Partners, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.
HOW WE LIVE OUR VALUES TO OUR TEAMMATES:
We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our core values:
1) We are human, first
Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.
2) We redefine what is possible
We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.
3) We debate then commit
We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.
4) We cultivate grit
Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.
5) We seek to delight
Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.
Rightway is proud to be an Equal Opportunity Employer that believes in the strength of diverse thought, beliefs, backgrounds, and education. We foster an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis protected by applicable law. All employment decisions are based on merit, qualifications, need, and performance.
Skills Required
- Expert-level proficiency with SQL
- Proficiency with relational databases and database structures
- Bachelor's degree in analytics, Computer Science, or a related field, or equivalent work experience
- 4-6 years of experience in quantitative analytics and advanced analytic modeling for large datasets
- 4+ years of experience querying and analyzing pharmacy benefit management claims data
- Ability to analyze data and discuss trends with strategic clients during calls and business reviews
- Experience with data and analytics services within cloud platforms, preferably AWS
- Experience gathering and documenting requirements from clients or business stakeholders
- Ability to communicate analysis to business partners and clients in writing and verbally
- Excellent communication and interpersonal skills
- Experience developing data tools, memos, and presentations for stakeholders
- Ability to guide standards and provide leadership and mentorship to junior team members
- Experience working in the clinical navigation space
- 5+ years of experience in Pharmacy Benefit Management
- Proficiency with Python
- Proficiency with dbt
- Experience with version control
- Hands-on AWS experience
Rightway Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Rightway and has not been reviewed or approved by Rightway.
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Healthcare Strength — Core coverage includes full medical, dental, and vision insurance with an HSA option, alongside additional health and wellness resources. These offerings present a comprehensive baseline of healthcare support.
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Leave & Time Off Breadth — Time off is positioned as ample, with PTO, paid sick days, holidays, and parental leave noted across employer materials. This breadth supports rest, recovery, and family needs.
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Wellbeing & Lifestyle Benefits — Perks span hybrid work, commuter benefits, in-office meals/snacks, wellness initiatives, ERGs, home-office stipends, and learning/development programs. These elements enhance everyday experience beyond core pay and insurance.
Rightway Insights
What We Do
Our care navigation and pharmacy benefits management solutions are delivered through a consumer-centric app that pairs every member with a live, clinician-led care team. By combining expert, human guidance with intuitive technology, Rightway drives members towards the best care and medication at the best price while eliminating wasteful and preventable spend.
Why Work With Us
Rightway is a company of real humans helping real humans. Join a team that's creating a better healthcare experience for all. Nothing is more important to us than the health and happiness of our members — and our employees.
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