Change people’s lives and love what you do! Cochlear develops world-leading medical devices that help people hear. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.
About the Role
We are looking for a Data, AI & Systems Operations Analyst to support our Global Quality & Regulatory (Q&R) Data, AI & Systems team. This role combines operations, reporting, governance, digital collaboration and process improvement to help drive the successful delivery of data, AI and systems initiatives across a global organization.
You will play a key role in maintaining portfolio information, coordinating project and governance activities, supporting stakeholder communications, and improving team efficiency through automation, AI-powered tools and digital ways of working.
This is an excellent opportunity for someone looking to build a career in Data, AI, Digital Transformation, Business Operations, Portfolio Management or Technology Enablement.
Key Responsibilities
1. Portfolio & Operations Support
- Maintain project, portfolio and task information across approved enterprise tools.
- Support intake processes, governance activities, meetings, workshops, demonstrations and stakeholder engagements.
- Prepare meeting agendas, presentations, minutes, action logs and operational reports.
- Track actions, decisions, risks and follow-up activities to ensure timely completion.
- Support portfolio reporting, governance reviews and project closure activities.
2. Documentation & Stakeholder Communications
- Maintain and improve team documentation, knowledge repositories and collaboration platforms.
- Coordinate reviews and updates of procedures, templates, working instructions and team resources.
- Prepare presentations, communications, training materials and stakeholder updates.
- Support change management, user adoption and engagement activities for Data, AI and Systems initiatives.
- Assist leaders and project teams with administrative, reporting and coordination activities.
3. AI, Automation & Continuous Improvement
- Support reporting, dashboards and governance packs for leadership and stakeholders.
- Participate in lessons learned, post-implementation reviews and continuous improvement initiatives.
- Identify opportunities to simplify processes, improve consistency and reduce manual effort.
- Leverage AI tools, automation platforms and digital solutions to improve operational efficiency and documentation quality.
- Contribute to the ongoing improvement of portfolio governance, reporting, communications and operational practices.
About You
Required Qualifications & Experience
- Bachelor's Degree in Information Technology, Computer Science, Information Systems, Data Analytics, Business Analytics, Business Information Systems, Software Engineering, Digital Business or a related discipline.
- 1-3 years of experience in project coordination, business operations, portfolio support, business analysis, data operations or technology-related roles.
- Strong organizational, planning, coordination and stakeholder management skills.
- Experience preparing professional reports, presentations, meeting materials and business communications.
- Hands-on experience using collaboration, productivity and knowledge management tools such as Jira, Confluence, SharePoint, Microsoft Teams, Microsoft 365, Microsoft Copilot, Planner, Power BI or similar enterprise platforms to manage tasks, maintain documentation, track activities, support reporting and enable effective team collaboration.
- Strong attention to detail with the ability to manage multiple priorities and work independently.
- Excellent written and verbal communication skills.
Preferred Experience
- Exposure to Data, Analytics, AI, Digital Transformation or Systems-related initiatives.
- Experience supporting project portfolios, governance activities or operational functions.
- Familiarity with Agile ways of working and project coordination practices.
- Experience coordinating workshops, stakeholder engagement sessions, demonstrations or training activities.
- Experience using AI tools, automation platforms or low-code technologies to improve operational efficiency.
- Experience within healthcare, manufacturing, medical devices or other regulated environments is advantageous.
Desirable Skills & Certifications
- Knowledge of Atlassian Jira and Confluence.
- Familiarity with Microsoft Copilot, Power Platform, Power Automate or other AI-enabled productivity tools.
- Understanding of Agile, Scrum or project delivery methodologies.
- Exposure to Lean Six Sigma, PRINCE2, PMP/PMBOK or related project management frameworks.
- Interest in process improvement, AI adoption, automation and digital transformation.
Why Join Us?
- Be part of a global Data, AI & Systems team supporting critical Quality & Regulatory initiatives.
- Gain exposure to enterprise-scale AI, analytics, automation and digital transformation programs.
- Develop skills in portfolio management, governance, stakeholder engagement and business operations.
- Work with stakeholders across multiple functions, regions and delivery partners worldwide.
- Build hands-on experience with leading digital workplace, analytics and AI technologies.
- Contribute to initiatives that drive innovation, efficiency and measurable business impact.
This role is ideal for early-career professionals with 1-3 years of experience who are passionate about Data, AI, digital technologies and business operations, and are looking to grow their career in a global, technology-enabled environment.
Cochlear Malaysia provides shared services to support Cochlear’s global operations. The growing team of professionals in Malaysia provides critical support in areas such as IT infrastructure and applications, development and testing, business intelligence development and support, procurement, customer service, service and repairs and returned device analysis engineering.
If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.
#CochlearCareers
Skills Required
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, Data Analytics, Business Analytics, Business Information Systems, Software Engineering, Digital Business, or a related discipline.
- 1–3 years of experience in project coordination, business operations, portfolio support, business analysis, data operations, or technology-related roles.
- Strong organizational, planning, coordination, and stakeholder management skills.
- Experience preparing professional reports, presentations, meeting materials, and business communications.
- Hands-on experience with collaboration, productivity, knowledge management, task management, reporting, or enterprise platforms such as Jira, Confluence, SharePoint, Microsoft Teams, Microsoft 365, Microsoft Copilot, Planner, or Power BI.
- Strong attention to detail and ability to manage multiple priorities independently.
- Excellent written and verbal communication skills.
- Exposure to Data, Analytics, AI, Digital Transformation, or Systems-related initiatives.
- Experience supporting project portfolios, governance activities, or operational functions.
- Familiarity with Agile ways of working and project coordination practices.
- Experience coordinating workshops, stakeholder engagement sessions, demonstrations, or training activities.
- Experience using AI tools, automation platforms, or low-code technologies to improve operational efficiency.
- Experience in healthcare, manufacturing, medical devices, or another regulated environment.
- Knowledge of Atlassian Jira and Confluence.
- Familiarity with Microsoft Copilot, Power Platform, Power Automate, or other AI-enabled productivity tools.
- Exposure to Lean Six Sigma, PRINCE2, PMP/PMBOK, or related project management frameworks.
Cochlear Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cochlear and has not been reviewed or approved by Cochlear.
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Leave & Time Off Breadth — Flexible work policies—such as work-from-home options and structured time away—are seen as a major asset for many corporate and hybrid roles. Offerings include PTO, paid sick leave, floating holidays, parental leave, and hybrid/remote flexibility by department.
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Healthcare Strength — Medical, dental, and vision coverage are described as comprehensive, with access to HSA/FSA and TeleHealth services. This forms a solid foundation within what is viewed as a standard corporate benefits package.
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Wellbeing & Lifestyle Benefits — Wellness events, free office lunches, and food trucks are appreciated as day-to-day perks. Employee assistance programs, tuition reimbursement, and employee hearing aid discounts add to the lifestyle-oriented offering.
Cochlear Insights
What We Do
Hear now. And always As the global leader in implantable hearing solutions, at Cochlear (ASX: COH) we are committed to our mission to help people hear and be heard. Our story started more than four decades ago when Professor Graeme Clark pioneered the world's first multi-channel cochlear implant and created an entirely new treatment for hearing loss. Since our formation in 1981, we continue Professor Clark’s work to help people with moderate to profound hearing loss experience a life full of hearing. We have provided more than 650,000 implantable devices. Each recipient helps form a global community of millions, through families, friends, colleagues, teachers and more. And they’re not just connected to their own community — each shares a link with each other and to Professor Clark’s childhood desire to help people hear. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We understand the privilege of connecting people to a life lived with hearing. And we listen, respond and move with the times – to continue to bring hearing within reach of all those who need it. That's how we live our mission every day. Our global workforce of more than 4,000 people shares a collective determination to give more people the opportunity to enjoy a life of hearing. Cochlear’s global headquarters are on the campus of Macquarie University in Sydney, Australia with regional headquarters in Asia Pacific, Europe and the Americas. Through our offices in over 180 countries we help people of all ages to hear. Social Media Terms of Use http://bit.ly/2qRMEvY
