D365 F&O Functional Solution Architect - Post-Implementation Support

Through passion and deep industry expertise, MCA Connect helps manufacturers succeed by unlocking innovation with actionable business insights. Our strategic solutions, innovation, and industry intelligence help manufacturers gain visibility, improve profitability, and achieve a competitive edge.

Established in 2002, MCA Connect has grown into one of the largest US-based solution partners in Microsoft Business Applications and Azure Data & AI / Digital & App Innovation. Our Microsoft Specialties include Finance and Supply Chain, Analytics on Azure, Data Warehouse Migration, and Power Platform. We’re also a fifteen-time Microsoft Partner of the Year and three-time Inc. Best Workplaces award winner.

Title Dynamics 365 ERPModern Platform ManagementSolution Architect

Location Virtual, home-based office

Description

As a member of the Modern Platform Management team, the Dynamics 365 Finance and Operations (ERP) Solution Architect will help MCA Connect deliver world-class customer service. A Modern Platform Management Solution Architect will be self-motivated to troubleshoot and resolve issues with the Dynamics 365 ERP application. The Solution Architect can include and are not limited to a variety of projects within Modern Platform Management that may consist of Upgrade Projects (AX 4.0, 2009, 2012 -> D365), optimization of existing systems, net new module implementations, or higher-level troubleshooting for cases.

The Solution Architect is responsible for overseeing and executing on the Solution scope of Dynamics 365 F&O as well as for assisting clients in the implementation and support of Dynamics 365 F&O. They will be involved in improving operational metrics, business case development and performance measurement. They will provide functional knowledge and manage client relationships within context of individual role. Position requires up to 50% travel.

The Solution Architect should have business functional experience to support analysis first at a business process level, comprehension of business terminology, and a variety of best practice knowledge to support effective translation of requirements.

The Solution Architect must also have practical experience in other process areas of Microsoft Dynamics 365 F&O/Dynamics AX to configure and implement a cohesive solution that best fits the needs of the customer and to support the project team. 

Responsibilities

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Customer Satisfaction – 35%

• Work closely with MCA Connect team (the Production/Manufacturing Consultant, the Finance/Accounting Consultant, and Supply Chain Consultant) to ensure that the implementation meets the customers’ expectation.
• Provide cross-functional knowledge and guidance on the configuration of Microsoft Dynamics 365 F&O/ERP.
• Provide customer satisfaction by ensuring on-time delivery quality results.

Communicate with Leadership Team:

• Display confidence and experience to support being recognized as a trusted advisor.
• Promote and encourage change and change management methods to support customer acceptance and system adoption.
• Leadership skills are required to respond to Senior Management concerns and key decisions that affect the project.
• Ability to escalate and communicate risks, challenges, discuss pros and cons to support overall project solution.




• Ability to prioritize and maintain focus on the customers visionary goals.
• Successful implementation of practical business solutions using industry best practices – 30%
• Facilitate the implementation and support of Microsoft Dynamics 365 F&O/ERP 
• Leads the transition from strategic business transformation decisions to the successful delivery of those strategic decisions through the execution phases of the project.
• Lead the MCA Connect project teams to define functional requirements and document solution designs; manage and oversee the running of detailed design/requirements meetings to understand clients’ business requirements and conduct gap analysis
• Ensures the quality of the design, configuration and testing of core Dynamics 365 ERP modules
• Review design requirements prepared by functional team. Deliver recommended changes and adherence to methodology.
• Specify and convey requirements for custom code, integrations, and custom reports to the development team and test completed solutions
• Communicates with client senior level leadership to facilitate key business decisions.
• Actively participates in the role of “Dynamics 365 F&O/Dynamics AX Expert” in the Executive Steering Committee.
• Facilitate and ensure all cross-practice coordination as appropriate.
• Encourage collaboration, brainstorming, and active learning.
• Support technical lead regarding questions on customizations, estimates, and timelines.

Project team support and management – 30%

• Ensure project and project team members follows MCA Connect methodology standards, including conformance to any Statements of Work (SOW)
• In partnership with the technical lead, creates and executes on the final system cutover plan for Go Live.
• Works with the Project Manager and the technical lead to define an Application Lifecycle Management (ALM) plan for the transition from project implementation to post Go Live maintenance either customer or partner maintained.
• Manage and provide senior support to the client for the generation of user documentation 
• Manage and provide senior support for the Training of end users and system administrators
• Provide business technical support and guidance to empower functional team to build and own solution.
• Assist functional team and customer with data migration plan, reconciliation plans, and data clean up recommendations.
• Assist customer with LCS initial setup.
• Creation of Azure Devops test plan through assistance of customer with CRP/UAT test cases, link to user stories, and assure completion and sign off. 
• Support and monitor pass/fail CRP/UAT issue resolution, risk escalations and acceptance, and mitigation planning.
• Mentor team to support knowledge transfer, project success, and overall continued career growth.
• Provide specific scoping documentation to the Project Manager for the generation of subsequent Statements of Work (SOW’s) as appropriate
• Shares responsibility with the Project Manager for creating periodic status reports for consumption by either or both project team members and the executive leadership team (ELT).
• Share responsibility with technical lead and Project Manager to tracking customizations, deliverables, and timeliness of completion.
• Oversite supporting technical lead and functional team regarding debugging and finding code issues.
• When applicable: Attend Microsoft Fastrack meetings, provide required documentation and/or training for (Go Live checklist). Comply with Microsoft Fasttrack policies. 
• Manage ISV’s decisions, design, and collaboration with functional team.
• Design, awareness, and review of all integration plans.
• Monitor and coordinate Microsoft version updates. Train, schedule, and guide customer to own release and pause schedules. 
• Monitor completeness of project, milestone activities, and sign-off tasks.
• Promote continuous learning, D365 feature enhancement review and deployment. 

MCA representation and communication – 5%

• Creation and delivery of content for both internal and external training, communication and marketing.
• Represent MCA Connect at promotional and educational events

Qualifications

• Minimum of 5 years Dynamics 365 F&O/Dynamics AX as a implementation functional lead 
• Minimum of 2 full lifecycle Dynamics 365 F&O/Dynamics AX implementations (Analysis – Deployment) 
• Minimum 5 years of industry and/or consulting experience
• Certification in Dynamics 365 F&O/Dynamics AX Supply Chain/Production/Finance, or attainment of certification within first 90 days of employment.
• Strong industry experience within Manufacturing
• Strong system knowledge of 2/3 core modules (Finance, Production, T&L/WMS)
• Working knowledge of industry specific best practices
• Excellent communication, planning and organization skills
• Strong customer relationship skills
• Ability to establish priorities and work independently
• Ability to travel up to 50%
• Bachelor’s Degree or equivalent combination of education and experience
• English: Fluent
• Valid Driver’s License




Desired Qualifications

• Certification in at least one other Dynamics 365 F&O/Dynamics AX module, or attainment of certification within first 90 days of employment.
• AX 2012 experience
• Bachelor’s degree in Supply Chain Management, Operations Management, Accounting or related field
• Experience with other Dynamics 365 ERP/Dynamics AX Modules
• Experience with any of the frequently used ISVs: SPS Commerce, ATOS, SKGlobal, CCH, Credit card processors, ExperLogix
• APICS CPIM or CSCP

Why work for MCA Connect?

Our compensation plan offers one of the best bonus structures in the industry. Along with this we also offer a generous benefit package:

· Work/Life Balance with Unlimited Paid Time Off (UPTO)

· 401k Plan with Company Matching Contribution

· Monthly Stipend for Home Office Expenses

· Subsidized Medical, Dental and Vision Coverage

· Health Savings and Flexible Spending Accounts

· Company Paid Life and Disability Insurance

· Training, Certification and Continuing Education Support

MCA Connect offers limitless opportunities for personal and professional growth in a stimulating, challenging, and performance-oriented work culture where you can share your ideas and make impactful daily contributions. Our employees are highly motivated and talented individuals dedicated to developing, marketing, and selling products designed to deliver value for mid-market and enterprise-size manufacturing, distribution, and energy companies. We take the time to train our consultants so that they understand the industries we serve and can deliver best practices, proven methodologies, and ongoing industry expertise to our clients.

MCA Connect is an Equal Opportunity Employer. MCA Connect promotes equal employment opportunity to all employees and applicants and does not discriminate on the basis of race, religion, color, creed, national origin, sex, age, sexual/gender orientation, status as a protected disabled or Vietnam Era Veteran, disability, or any other legally protected status. We firmly believe our differences make us stronger!