Responsibilities
- Provide outstanding customer service and achieve client satisfaction
- Monitor and triage new support cases
- Troubleshoot issues and deliver high quality solutions
- Effectively communicate to customers, partners, team members, and management
- Provide support for team members
- Develop whitepapers, best practice knowledge base, and articles
- Create, develop, and deliver proactive services with the use of new features or common repetitive areas
- Maintain effective customer relationships
- Log incidents and document communications in CE
- Follow established standards & methodologies
- Optimize individual utilization
- Continue professional education by setting specific annual training goals
- Participate in larger project initiatives and lead process area-specific workstreams
Qualifications
- Minimum of 5 years Dynamics 365 Finance and Operations (ERP) Financials experience
- Minimum of 2 year of Dynamics 365 ERP implementations experience
- Minimum of 2 full lifecycle Dynamics 365 ERP implementation (Analysis – Deployment)
- Minimum 5 years of industry and/or consulting experience
- Certification in Dynamics 365 ERP Financials, or attainment of certification within first 90 days of employment.
- Proficient in US GAAP
- Working knowledge of industry-specific best practices
- Excellent communication, planning and organization skills
- Strong customer relationship skills
- Ability to establish priorities and work independently
- Bachelor’s Degree or equivalent combination of education and experience
Desired Qualifications
- Dynamics 365 ERP 2012 experience
- Accounting Degree
- Certification in at least one other Dynamics 365 ERP module
- Microsoft Sure Step Certification
- Understanding of IFRS standards
- CPA or CMA
Top Skills
What We Do
Through passion and deep industry expertise, MCA Connect helps manufacturers succeed by unlocking innovation with actionable business insights.
We understand manufacturing’s unique culture and challenges because we’ve spent more than 20 years in the industry. Through strategic solutions, innovation, and industry intelligence, we help manufacturers across all sub-industries solve critical issues, modernize operations, and gain a competitive edge.
MCA Connect helps clients digitally transform through:
Manufacturing Strategy: Expert and curated guidance that delivers actionable insights, a path for continuous improvement, and P&L results.
Connected Applications: Global Dynamics 365 enterprise implementations and integrations that enable clients to execute against their strategic roadmap.
Modern Platform Management: Proactive support, intelligent insights, and optimization of modern manufacturing platform.
Manufacturing Intelligence: A connected enterprise powered by Industry 4.0 capabilities that delivers the wisdom of prediction and prescription.
As a ten-time Microsoft Partner of the Year, we excel in empowering manufacturers to transform with the Microsoft Cloud. Microsoft’s full suite of secure cloud solutions unifies modern business applications and industry intelligence, enabling organizations to do more.