The Role
Gather stakeholder requirements and design, configure, customize, and support Microsoft Dynamics 365 CRM solutions across Sales, Service, Marketing, and Field Service. Develop plugins, workflows, Power Automate flows, integrations, and Azure services. Manage data migration, testing, deployment, security, documentation, user training, and post-go-live support while collaborating with technical and business teams.
Summary Generated by Built In
CRM Techno-Functional Consultant
Key Skills
- Microsoft Dynamics 365 CRM
- Sales, Service & Marketing Modules
- Power Platform (Power Apps, Power Automate, Power BI)
- Dataverse Configuration & Customization
- C#, .NET, JavaScript
- Plugins & Custom Workflows
- API & Third-Party Integrations
- Data Migration & Data Management
- Azure Services (Logic Apps, Functions)
- Security Roles & Access Management
- Agile / Scrum Methodology
- Stakeholder & Requirement Management
Skills & Responsibilities
- Gather, analyse, and document business requirements from stakeholders
- Design and implement Microsoft Dynamics 365 CRM solutions (Sales, Service, Marketing, Field Service)
- Configure and customize entities, forms, views, workflows, business rules, and dashboards
- Develop and maintain plugins, workflows, Power Automate flows, and custom integrations
- Perform data migration, data mapping, and data validation activities
- Integrate Dynamics 365 with third-party systems using APIs, Power Platform, and Azure services
- Provide functional and technical support during implementation and post-go-live
- Prepare functional design documents (FDD), technical design documents (TDD), and solution architecture
- Conduct system testing, UAT support, and deployment activities
- Train end users and provide documentation and knowledge transfer
- Ensure best practices, security roles, compliance, and performance optimization
- Collaborate with developers, architects, project managers, and business teams
Location: Remote/ Thane
BE./B.Tech/BCS/BCA/BSc.IT or Master’s Degree in Computers/Information Technology discipline
Certification:
Microsoft Dynamics 365 / Power Platform certifications
Skills Required
- BE, B.Tech, BCS, BCA, BSc IT, or a master's degree in Computer Science or Information Technology
- Microsoft Dynamics 365 or Power Platform certification
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The Company
What We Do
NGenious Solutions is an information technology and digital transformation services company that helps enterprises modernize systems, workflows, data layers, and digital experiences. It provides consulting and implementation across Microsoft business applications, ServiceNow enterprise service management, cloud platforms, analytics, AI and automation, workflow solutions, custom application development, and managed support. The company serves organizations seeking connected, scalable digital operations and improved efficiency.
