Want to join a company with a century-long tradition of innovation and entrepreneurial spirit that pushes the limits of the smart lighting industry? A company that requires employees to broaden their expertise to not only light urban environments but also deliver services for engaging and interactive public spaces. With a rich heritage in engineering, environmentally, economically, and socially sustainable lighting has always been part of our DNA. With connectivity more vital more ever, as Experts in Lightability™, we propose lighting infrastructure that will play a pivotal role in building Smart Cities. A family-owned Belgian company, we are present in over 70 countries on 5 continents.
Will you take the challenge? Let’s light up the future together!
Job DescriptionTo pursue our growing and reinforce the IT team, we are currently looking for a D365 CRM & Sales Business Analyst in Liège, Belgium.
As D365 CRM & Sales Business Analyst, you will ensure the stability, evolution, configuration, support and governance of Schréder's Dynamics 365 ecosystem by acting as the primary functional IT contact between Domain Leads, Business Process Owners (BPOs), Global Application Board (GAB), support teams, developers and implementation partners.
The role focuses on application lifecycle management, issue resolution, change request analysis, rollout activities, system governance and maintenance of business processes across the global Dynamics platform.
What you will do :
Application Management
- Own daily management of Dynamics 365 applications: Sales, Customer Service, Customer Insights / Marketing, Project Operations and Finance & Operations.
- Ensure application availability, consistency and quality.
- Coordinate and validate application changes across environments.
- Monitor impacts of releases, updates and platform changes.
Functional Analysis & Change Requests
- Analyze business requirements provided by Domain Leads and BPOs.
- Assess feasibility using standard Microsoft capabilities.
- Challenge unnecessary customization.
- Translate requirements into clear functional specifications.
- Review functional and technical documentation produced by partners, including Functional Gap Design documents.
- Coordinate testing activities before deployment.
- Monitor post-release behaviour.
- This area represents a significant portion of the operational activity of the role.
Incident & Bug Management
- Analyze production issues and support tickets.
- Investigate root causes together with business users, support teams and developers.
- Validate proposed fixes.
- Escalate critical issues when required.
Rollout & Configuration Management
- Configure and maintain application settings during rollouts.
- Support deployment of new legal entities, business units and countries.
- Ensure configuration consistency across regions.
- Coordinate rollout readiness with business stakeholders and implementation partners.
Testing
- Define and execute test scenarios.
- Validate bug fixes.
- Review test evidence and documentation.
- Ensure regression risks are properly covered.
- Approve releases from a functional perspective.
Governance & Security
- Maintain application governance principles.
- Validate security role concepts.
- Review access models.
- Ensure consistency of business processes across regions.
- Promote standard Microsoft functionality whenever possible.
Vendor & Partner Coordination
- Work closely with implementation partners.
- Challenge estimates when required.
- Review deliverables.
- Ensure expected quality of developments and configurations.
AI & Innovation
- Promote efficient use of Microsoft Copilot capabilities.
- Assess opportunities to improve productivity through AI features.
- Support adoption of new Microsoft technologies when relevant.
At Schréder, entrepreneurship and a growth mindset are essential. It's not just about who you are but who you want to become with us.
Skills Requested
- Business Processes in Industrial environment (> 8 years of experience)
- Certifications or training related to Microsoft Dynamics 365, Power Platform, project delivery, business process management, Lean / Six Sigma, ITIL or similar frameworks are considered an asset.
- Dynamics 365 Sales / Customer Service / Customer Insights - Marketing / Project Operations
- The role requires the ability to discuss technical solutions with developers and architects.
- Strong analytical mindset
- Pragmatic problem solving
- Ability to understand complex business processes quickly
- Strong stakeholder management
- Ability to challenge proposals constructively
- Strong written communication skills
- Deep fluency in spoken and written English + ideally one other language (French, Spanish, Portuguese, Dutch or German)
At Schréder, every employee is valued for his or her skill set. We actively look for and choose employees based on their experience and the value they bring to the company.
What we have waiting for you
- A positive work environment : You can expect to work in an environment that is safe, supportive, and free from discrimination or harassment.
- Flexibility at work : For all functions that allow it, we encourage hybrid working, as working in person and remotely has benefits.
- Growth opportunities : You will be part of a global company that encourages your employees to learn and develop daily and pursue their career goals at Schréder. Our soul is entrepreneurial, so take some risks, allow yourself to get out of your comfort zone and grow with us!
- Open communication : We encourage open communication between employees and managers and feedback and suggestions between all organisational levels.
- Shared purpose : If you will be here with us, we share the same values.
- Deeper connections : We are friendly and open to those who arrive, see great value in our differences and diversity, and work together with trust and collaboration.
On top of that, in addition to a competitive and attractive compensation package, we offer a great number of extra-legal advantages such as flexible working hours, structural homeworking, a market competitive salary, performance bonus, mobility budget, meal vouchers, eco vouchers, pension provision, medical & hospitalization insurance, net allowances and cafetaria plan.
Commitment to Diversity & Inclusion
Skills Required
- More than 8 years of experience with business processes in an industrial environment
- Experience with Dynamics 365 Sales, Customer Service, Customer Insights Marketing, and Project Operations
- Ability to discuss technical solutions with developers and architects
- Strong analytical mindset and pragmatic problem-solving skills
- Ability to understand complex business processes quickly
- Strong stakeholder management and constructive challenge skills
- Strong written communication skills
- Fluency in spoken and written English
- Fluency in French, Spanish, Portuguese, Dutch, or German
- Microsoft Dynamics 365, Power Platform, project delivery, business process management, Lean/Six Sigma, or ITIL certifications or training
What We Do
Schréder is the leading independent smart outdoor lighting solution provider worldwide. The company, founded in 1907, is present in over 70 countries on 5 continents. Our tradition of engineering means we have been at the forefront of innovation throughout our history. The latest wave of urbanism means that city centres are becoming more vital than ever: connectivity is crucial. Experts in Lightability™, we propose lighting infrastructure that will play a pivotal role in building Smart Cities and future communication networks. Our purpose is to deliver an outstanding experience by accompanying our customers along every step of their journey, from design to after-sales service, including light, control systems, CCTV, WiFi, EV chargers and many more smart features. Environmentally, economically, and socially sustainable lighting has always been part of Schréder’s DNA. We have already helped many cities, industries and sports venues worldwide to reduce their energy bills and carbon footprint by switching to LED technology. By integrating our control systems, they achieve further energy-savings and deliver a better people-centred experience. Our century-long experience has given us the clarity and insights to help cities transform their street lighting upgrades into the foundation for their smart city eco-systems. Our systems are open and interoperable to seamlessly interact with sensors and actuators deployed throughout public spaces and to solve existing and future needs. We are constantly pushing the limits of our technology to enable communities such as Valencia in Spain, Bad Hersfeld in Germany and Queensland in Australia to better manage their assets, reduce their expenditure and preserve their identity and their environment. Please visit our web site for more details about Schréder: www.schreder.com
