Bank of America
Charlotte, NC

Technology Operations Specialist, Core Technology Infrastructure at Bank of America (Charlotte, NC)

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Job Description:
Position Summary
Citrix/VMware Horizon Virtual Application Administrator Currently seeking an individual with a minimum of 5+ years hands on experience supporting a large-scale Citrix XenApp environment and/or VMware Horizon.
Primary Skill
  • Citrix

Secondary Skill
  • VMware

Required Skills
  • Candidate should have a deep understanding of the infrastructure layer (DDC, Director, Studio) down to the client level (receiver). (Citrix)
  • Candidate should have a deep understanding of the infrastructure layer (Connection Server, ADAM database, VROPS). (VMware)
  • Need to have hands on experience with application packaging, deployment, and support.
  • Role is operational support in nature and requires the candidate to be part of an on-call rotation 24X7X365.

Desired skills
  • Migration of applications in VMware horizon to Citrix XenApp apps. Soft skills around communication/negotiating with customers/clients around migration schedules, testing, etc.
  • Working/administration of licenses on the Citrix license servers.
  • Expectation would be the ability to download new licenses from vendor, apply licenses to the correct pools, and run reports on ad-hoc basis for license consumption.
  • Individual should have a strong understanding around testing required for release to production. Critical path from labs, development, SIT, UAT, and production.
  • Experience using a change management tools such as Remedy to fully document changes end to end is desired.
  • Automation skills to reduce manual activities
  • Proven team player who can work comfortably in a multicultural environment
  • Proven ability to work independently, multi task and effectively work in a complex environment with a global team structure
  • Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator.
  • Detail oriented and organized
  • Must be pro-active, enthusiastic, flexible, results driven with attention to detail • Strong problem solving and critical thinking skills
  • Motivation to achieve results and the ability to quickly integrate into teams
  • Ability to work in an ambiguous environment and draw and defend results and conclusions
  • Ability to work in a dynamic and team oriented environment
  • Ability to balance a significant workload, prioritize and multitask
  • Ability to work in non-contiguous shifts including the potential for weekend
  • Coachable and open to feedback
  • Robust facilitation skills and situational awareness
  • Ability to drive continuous improvement through transparency and learning
  • Exhibits a continuous learner mindset and is comfortable when faced with complex problems
  • Strong navigation skills and organizational awareness
  • Takes ownership - Demonstrates sense of commitment to work. Is dependable and conscientiously follows through on commitments.

Core Technology Infrastructure Organization:
  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
  • Excels in working among diverse viewpoints to determine the best path forward
  • Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
  • Commitment to challenging the status quo and promoting positive change
  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Establishes input/output processes and working parameters for hardware/software compatibility, coordination of subsystems design, and integration of total system.
1st shift (United States of America)
Hours Per Week:
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What are Bank of America Perks + Benefits

Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Remote work program
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Restricted work hours
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

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