Technical Operations Associate (Tech Operations, Ad Operations, Troubleshooting, and Support for Marketing Platform) - RECENT COLLEGE GRADS WELCOME TO APPLY at Merkle (Pittsburgh, PA)

| Pittsburgh, PA
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Company Description:

Our Story

Merkle is a leading technology-enabled, data-driven customer experience management (CXM) company across several key verticals. For 30+ years, Fortune 1,000 companies and leading nonprofit organizations have partnered with us to build and optimize strategic customer portfolio value. Our history positions us as a global leader in 1st-party, identify-driven marketing. With 12,000+ dedicated employees across 50+ global offices, Merkle's growth rate continues to outpace the market, with 2021 global net revenue of over two billion.

Merkle is an agency of dentsu International. Dentsu's mission is to help clients navigate, progress, and thrive in a world of change. Businesses rely on dentsu's integrated network of agencies and specialized practices to champion meaningful progress through creative, media, commerce, data and technology. dentsu international comprises 66,000 diverse people in 143 countries.

Why Join Us?

Merkle is the leader in data-driven performance marketing. We help brands achieve tremendous competitive advantage. We thrive because we employ the best in the business. Merkle's energy lives in everything we do, and it shows in the way we deliver to our clients. Click here to learn more about our culture. Additionally, we're recognized as top global partners by some of the world's leading technology firms including Google, AWS, Salesforce, Adobe and more.

Job Description:

Role Purpose

As part of the Merkury Operations team, the Merkury Tech Ops (Adops) Sr. Associate will be responsible for technical operations, troubleshooting, and support for Merkury, the people-based marketing platform. Working closely with a cross-functional product and operations teams, the incumbent will serve as the primary point of contact for audience delivery and facilitate day-to-day operations with internal and external partners.

Key Responsibilities
  • Monitor audience delivery metrics and identify discrepancies or anomalies as needed
  • Conduct technical support calls with publishing partners
  • Proactively identify, troubleshoot, and solve technical issues
  • Assist in onboarding new partners into the Merkury platform
  • Understand, implement, and modify data file specifications
  • Oversee transfer of critical data using S3, FTP, SFTP, etc.
  • Identify, transform, and document manual tasks into custom/automated processes
  • Lead daily stand-ups and weekly calls with the product and operations teams
  • Identify new product features/capabilities; write feature requirements and acceptance criteria


Qualifications - Experience, Skills, and Education
Required Skills

  • Core understanding of ad operations, ad servers, DSPs, DMPs, social platforms, site analytics, tag managers, mobile app attribution partners, and their relationship to analytics
  • Experience with *nix systems
  • Core understanding of Excel spreadsheet manipulation (pivot tables, vlookups, etc)
  • Some experience with common manual tasks scripting (BASH, python, etc.) for text and file manipulation (Vim, Awk, regex)
Optional Skills

Experience with SQL and/or Snowflake

  • Bachelor's Degree
  • 2+ years of experience working directly with clients or partners (INTERNSHIPS)
  • 2+ years of experience in digital media, particularly ad operations or equivalent
  • Excellent written and verbal communication skills
  • Detail-oriented, organized, and successful multi-tasker
  • Experience with Agile development methodology
  • Experience with digital integrations across multiple technology vendors
  • Driven, motivated, self-starter who seeks out questions
  • Type S(tartup) personality: smart, ethical, friendly, hard-working, and proactive

Additional Information:

About Merkury

Merkury is the only enterprise identity platform that brings together the accuracy and sustainability of client first-party data, quality PII-based, third-party data, and the most cookie-less media and technology platform connections in market. It's also the only platform that lets organizations grow their own transparent private identity graph.

Merkury enables an enterprise to understand and target individuals at a person level without the use of third-party cookies. Clients can ensure that each customer record, transaction, website engagement, cross-channel marketing, and media campaign can be attributed back to a unique person. With platform components and partner integrations that power a wide variety of use-cases, Merkury helps deliver the total customer experience and business value needed to future-proof enterprise technology and data efforts.

At Merkle, we have created a great place to work by sticking to our core belief that a great company is built around great people and great results.

dentsu "eight ways" shape and guide the way we do things here, so that, together, we can achieve the 'never before' for our clients, for society and for each other.

We dream loud.

We inspire change.

We team without limits.

We all lead.

We make it real.

We climb high.

We choose excitement.

We are a force for good.

We are dentsu.

Diversity is embedded in who we are and all that we do: our mindset, our solutions, and our teams to empower an inclusive, equitable environment. We put our people at the center, creating space for growth, understanding and learning so they can thrive. Our differences make us richer and enable stronger relationships with each other and foster greater impact for our clients. We engage with our communities to drive positive social impact by fostering equity and working to create a digital society that works for all. Merkle, an agency of Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, based on age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [email protected] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at Merkle, a dentsu agency. This job description is a summary of the essential functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description. Other duties, as assigned by the supervisor, might be part of the job. Applicants must be currently authorized to work in the U.S. on a full-time basis. No sponsorship is available for this position.

More Information on Merkle
Merkle operates in the AdTech industry. The company is located in Columbia, MD, Atlanta, GA, Denver, CO, Chicago, IL, Seattle, WA, Hagerstown, MD, Norristown, PA, New York, NY, Marlborough, MA, Boston, MA, Carlottesville, VA, Pittsburgh, PA, Southfield, MI, Little Rock, AR, Austin, TX, Salt Lake City , UT, San Francisco, CA and Bend, OR. Merkle was founded in 1971. It has 4000 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability insurance, Dental insurance, Vision insurance, Health insurance and Life insurance. To see all jobs at Merkle, click here.
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