Bank of America
Charlotte, NC

Senior Delivery Lead - GHR Technology at Bank of America (Charlotte, NC)

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Job Description:
Bank of America
We are a financial services company offering a wide array of opportunities across many functions. Our focus on the financial success of our clients - individuals, companies and institutional investors - shapes the way that we organize ourselves and run our business. Global Technology delivers technology services globally that enables this focus. Innovation is at the heart of all Global Technology does and as a member of that team, you will use leading technologies such as robotics, machine learning and artificial intelligence, as well as improved processes in achieving the bank's goals.
We are looking for a driven Delivery Lead to work in the Employee Experience Technology team. This team within Global Technology enables the rest of our associates in Bank of America carry out its mission in serving our clients. A Delivery Lead, is responsible for planning, coordinating, and delivery of defined deliverables as part of a larger program and almost always requires engagement from multiple teams. Key responsibilities include communicating the work objectives, coordinating delivery, managing risks, ensuring compliance to standards, and providing end-to-end visibility into the health of the deliverables. This role ensures execution and delivery meets or exceeds the client's expectations in terms of the functionality, quality, timeline and cost.
BUT: more importantly you will have a role in the vital re-shaping of tools used by Bank of America for talent acquisition. These tools are undergoing modernization to identify, enable and source talent (internal and external) for the bank. If that thought excites you, this is a role for you to consider.
Key Responsibilities
  • You will form teams, kick off projects and coordinate and facilitate routines to support delivery - e.g. status reviews, stakeholder meetings, change controls, tollgates, etc.
  • You will shape the final product working with the Product Owner. You will build resilient, supportable technology systems. And as part of that you will make plans and coordinate delivery and dependencies with across multiple teams.
  • You will recognize, anticipate and facilitate dependency management, risk management. You will remove impediments or know who to call and help remove.
  • You will actively promote communication and collaboration across organizations to support the deliverable completion and timeline. You will think local (your team) and think global (the larger bank) and you will manage those two sometimes competing interests.
  • You will lead delivery of technical sections of requirements as well as design, traceability matrix, deployment tasks and contingency/rollback plans.
  • Software changes are done well but should also be documented well. Bank of America is regulated entity. You understand what "Change Management" means you ensure deliverables comply with Enterprise Change Management standards.
  • You will provide status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks/issues, and schedule.
  • You will ensures that execution is aligned with deliverable requirements by working with the Product Owner.
  • You will support resource planning, manage the resource pipeline, recognize skill deficits, resource bottlenecks and help alleviate them.

Primary Skill
  • Resource Management

Required Skills
  • Proven experience in Project Management, Planning, Estimation and Execution.
  • Good understanding of Change Management and modern tools used for that purpose - Remedy, ServiceNow, JIRA etc.
  • Ability to communicate complexity to an audience by tailoring the message.
  • You will have an "ownership" mindset and are used to taking collective responsibility for every decision, owning and managing errors and finding the right way.
  • Demonstrate mature judgement in dealing with ambiguity and complexity and can demonstrate balancing enterprise needs over individual program's
  • Ability to handle multiple, competing priorities. There will always be things competing for your mindshare.
  • Strong interpersonal skills and the confidence to solicit input from others.
  • You will be part of a team that lives and breathes Agile and believes in The Manifesto. You understand Agile development and get it like driving on the road. Agile frameworks work alongside cultural values, and you have the cultural background.
  • Ability to manage and prioritize the work of others, directly and indirectly working for you.
  • You use skills of negotiation and persuasion to achieve objectives but keeping with the Core Values of Bank of America - Act Responsibly, Trust the Team, Realize the power of our People.
  • Ability to talk to executives and develop presentation material. You understand the BLOT principle - Bottom Line On Top.
  • Persistence, poise and perseverance to get things accomplished .

Desired Skills
  • Understands project forecasting and managing project budgets across multiple service providing teams.
  • Ability to be hands-on. Not necessarily write code but you are close enough to technology to be able to guide, discern between competing technical solutions and make choices.
  • Very good Excel skills - pivots, charting etc. is often helpful.

1st shift (United States of America)
Hours Per Week:
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What are Bank of America Perks + Benefits

Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Remote work program
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Restricted work hours
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

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