Revenue Operations Lead at Headway (Remote)

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Headway is building a new mental healthcare system that everyone can access. We make it easy for people to find quality in-network mental health care by removing historic barriers faced by mental health providers, payers, and patients. 

1 in 4 people in the US have a treatable mental health condition, but the vast majority do not get the care they need. The primary reason is cost: the majority of therapists do not accept insurance, meaning paying for therapy is prohibitively expensive for prospective patients. This is where we got our start – Headway has built the first software-enabled network of therapists who accept health insurance, making it easy for therapists to grow their practices, and possible for patients to find quality care they can afford. 

We launched in April of 2019 and are now powering 400,000+ appointments per month. To scale our vision, we’ve raised over $100 million in funding from a16z, Thrive, Accel, and Google Ventures.

Join us, and make an impact

About The Role

Headway is growing fast, including the doubling of our Growth (Sales and Customer Success) teams in the first half of 2023. We’re also accelerating our mental healthcare provider network (i.e. therapist) to double by the end of the year. To enable this growth, we’re seeking a Revenue Operations Lead to build the best in class process & infrastructure for both our customers as well as our internal stakeholders. 

Reporting to the Revenue Operations Manager, you’ll play a pivotal role in continuing to support our fast Inbound volume infrastructure in order to optimize our top of funnel conversion.

You will:

  • Optimize revenue operations, including lead routing, territory design, pipeline management to maximize sales productivity
  • Implement and manage new initiatives to enhance growth effectiveness and efficiency
  • Spearhead lead capacity model to ensure marketing & sales are working in lock steps 
  • Collaborate with cross-functional teams, including marketing and sales to align on strategy with overall business objectives
  • Work closely with Sales and Marketing, and other relevant departments to monitor growth strategies, revenue growth, and KPIs

You’d be a great fit if...

  • 3+ years experience in revenue operations, business operations, management consulting, or go-to-market roles at high-growth startups
  • You are well versed in a role that requires analytical problem solving, first-principle thinking, and operational rigor; examples include banking, consulting, or high-growth tech start-up experience.
  • You have a strong orientation towards outcomes and a history of being scrappy where it counts.
  • You have demonstrated success in navigating the unknown and have sought out opportunities to dive into unfamiliar challenges, roll up your sleeves, learn new skills, and drive towards solutions.
  • You have excellent communication and collaboration skills, and have demonstrated in an organization the ability to distill and communicate complex technical concepts to a broad, diverse audience.
  • You are an excellent project manager, organized and methodical, taking the steps to deliver high quality work
  • You are a team player and have no ego, welcoming feedback with a growth mindset and adept at managing up and across teams

You will love this role if…

  • You are motivated by seeing the impact of your work on the success of other teams
  • You love deeply understanding operational workflows and enjoy creating elegant solutions to complicated problems
  • You love making the right tradeoff between speed and scalability in order to best empower the teams you work with 
  • You are energized by working in a fast-paced startup environment

We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem - across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.

Headway employees work remotely across the US, with the option to work from our NYC HQ. 

Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].

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Technology we use

  • Engineering
  • Product
    • CSSLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • FlaskFrameworks
    • Next.jsFrameworks
    • FastAPIFrameworks
    • AWS (Amazon Web Services)Services
    • LookerAnalytics
    • AmplitudeAnalytics
    • FigmaDesign
    • MiroDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement

An Insider's view of Headway

What's something quirky about your company?

We're turning the unglamorous health insurance industry into an exciting one. This team is extremely talented and passionate, striving to change the status quo and do good, all while having tons of fun. We found a winning formula at Headway: the smartest people + a familial vibe + a beautiful mission!


Business Operations

How do you collaborate with other teams in the company?

I'm working on a project with our Growth and Operations teams, and it's been refreshing to hear each team's priorities/concerns when it comes to the product. It's important for engineers to understand how the things they build affect larger systems! So I really value working with teammates who speak to patients and healthcare providers every day.


Software Engineer

What makes someone successful on your team?

Headway is extremely driven by our cultural principles, one being: 'Act like a Headway owner before a functional owner.' Success at Headway means prioritizing the success of our mission and acting selflessly to contribute to Headway’s goals.


Business Development

What projects are you most excited about?

As our company has grown and evolved, so have the ways in which we need to protect the sensitive data that flows through our applications. I’ve recently moved to our Privacy Platforms team to help lead the charge around a revised Authentication and Authorization framework to both meet the needs of our users today and be extensible enough to satisfy


Head of Enablement

What are Headway Perks + Benefits

OKR operational model
Team based strategic planning
Open office floor plan
Remote work program
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
DEI Committee and ERGs
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Mental health benefits
Financial & Retirement
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Office Perks
Home-office stipend for remote employees
Professional Development Benefits
Promote from within
Mentorship program

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