Responsibilities:

• Proactively Maintain and Improve the availability and reliability of Devo Platform hosted within a Virtual Private Cloud (AWS, GCP, IBM, Azure) within a 24x7 environment
• Analyze recurring tasks to identify new opportunities for automation thereby reducing repetitive and manual tasks in order to focus on additional value producing activities
• Provide Level 2/3 support for complex production issues withing the system ensuring incidents are worked as per SLA and customer expectation are met
• Provide root cause analysis and develop knowledge base/’how to articles” for future use
• Acquire a deep knowledge of the complete Devo Platform architecture and become a reference for the organization.
• Act as an advocate for the customer in internal meetings
• Translate the client’s business requirements into a specific system integrated in our platform
• Operate Devo platform as an expert-level user
• Must be able to operate at the customer’s offices as needed
• The job may require travel between 5% and 15%
• Support system architecture definition, hardware/software specification and/or design, implementation, testing, client training, problem identification, and solution deployment
• Develops parsers, dashboards, alerts and other content in the Devo platform based upon customer requirements
• Operates as part of a project team consisting of other PS engineers and technical program managers to achieve and exceed customer goals and expectations
• Identifies additional product/services opportunities in customer organization
• Responsible for translating the client’s business requirements into specific systems, applications or process designs for very large complex technology solutions and integrating architecture.

Requirements:

• Must have an active TS Clearance.
• Although this position is largely remote, applicants must live in San Antonio, TX and will be required to work at customer’s location, as needed which is approximately 15% of the time.
• Minimum of 10 years’ experience working in this field.
• Demonstrated ability to organize, prioritize, and delegate tasks in a fast paced, changing environment to meet deadlines
• Must have team management experience
• Must have strong communication skills
• System/Network administration and troubleshooting skills
• Strong experience in Linux administration with in-depth troubleshooting skills
• Programming/scripting in one or more languages: Bash, Python
• Overall understanding of network engineering and security principles (e.g., protocols, routing, switching, filtering, firewall rules, etc.)
• Willing to be on call 24x7
• Knowledge of Information Security best practices
• Must have experience working with customers to install and configure technology products is required.
• Experienced in development of regular expressions for extracting/parsing data

Desired:

• Experience in maintaining, troubleshooting, and adopting best practices in complex large scale distributed cloud application platform
• Working knowledge of Containerization (Docker) and Container Orchestration (Kubernetes)
• Experience with configuration automation using Ansible and passion for Infrastructure as code (Terraform/CDK/CloudFormation)
• Experience with cyber security or enterprise log management products

Why work at Devo?

• You’ll join a Great Place to Work® certified company where we value our people and provide the tremendous opportunities that come with a hyper-growth organization. 
• Be part of an international company with a strong team culture that celebrates success. Share our core values: Be bold - Be Inventive - Be humble - Be an ally.
• A flexible work environment that lets you work in the way that works best for you — in office, fully remote, or hybrid.
• Work in an environment that will challenge you and enable you to grow as a professional. Our professional development programs include:
• Company-paid job-related technical certifications, plus you can earn a bonus for achieving certain certifications.
• Personal development plans based on career paths and free access to an extensive variety of online learning courses. 
• Spanish/English lessons.
• Company-funded learning opportunities for professional development. (ex. conferences, classes, certifications)
• Full support for internal job movements as part of career development.

Comprehensive benefits, including:

• Flexible health benefits including medical, dental and vision coverage.
• 401(k) program with company match.
• Employee Stock Option plan.
• 14 weeks of fully paid parental leave for the birth or adoption of new children. 
• A monthly stipend to help set up your home office.
• Rewards & Recognition program.
• Employee referral program — get a bonus for helping friends get jobs at Devo!
• Office centrally located in Kendall Square, Cambridge, featuring a well-stocked kitchen with free coffee, cookies, and fruit every day, lunch on Wednesdays, and an in-office gym!
• Matching donations program — it is important to give back to our community. Devo matches employee donations to many charitable organizations that further our values and those of our employees .
• Gender and diversity initiatives to increase visibility, inclusion and belonging.