Job Description:
The Production Services Specialist will provide incident and problem management services, data analysis, as well as communications for all high priority production impacting issues. This individual is accountable for overall stability of the applications for the LOB supported. Manages triage events for all severities, drive to restoral and perform root cause identification. Create, update, completes incident tickets for all production events. Identify improvement opportunities, and ensure corrective actions are documented and completed.
Responsibilities:

• Triage incidents of all priorities and Serve as a Subject Matter Expert to provide technical direction for problems, issues resolution
• Able to work on multiple projects/tasks concurrently and work a flexible schedule when needed
• Ensure Systems and applications meet/exceed performance, fault tolerance and availability metrics.
• Assess and suggest process improvements, enhancements, and performance improvements
• Support with proactive monitoring and configurations management tasks during applications Release & Deployment
• Analyze Data and identify anomalies in the data for correction.
• Able to identify risk and issues and recommend appropriate mitigation plans
• Oversee and maintain documentation of the issues and knowledge of production applications, systems, and processes.

Required Skills:

• RDBMS & SQL Knowledge using IBM/DB2, Oracle, MEMSQL
• APM Tools - Splunk, AppDynamics, Dynatrace
• Basic Unix commands
• API knowledge using Java Webservices (SOAP/REST)
• Python or Shell Scripting
• Application development and lifecycle management
• Java/J2EE

Desired Skills:

• IBM WebSphere
• Understanding of IBM/MQ Messaging and JMS
• Understanding of Data Center & Application Infrastructure
• Jira
• Data Analysis using Excel and programming Excel Macros

Technology Infrastructure Organization:

• Strives to bring new thoughts and ideas to teams to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
• Commitment to challenging the status quo and promoting positive change
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world
• Deal with changing priorities, manage competing priorities and work independently with minimal oversight.

Shift:
1st shift (United States of America)
Hours Per Week:
40
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