Principal Associate, Process Management - Change Management Specialist
77 West Wacker Dr (35012), United States of America, Chicago, Illinois
Principal Associate, Process Management - Change Management Specialist
This position is a Principal Associate, Process Manager role within the Installment Lending organization of Capital One. This Process Manager will be supporting the projects that are delivering through the Installment Lending Program Management Office (PMO). We are looking for a team player, detailed oriented and process driven person that has excellent time management and communication skills. The ideal candidate will be able to demonstrate the ability to work effectively both independently and as part of a team.
Key Responsibilities:
Work closely with internal cross-functional teams to communicate the project timeline and status, raise impediments and resolve issues in a timely manner, secure necessary approvals, and communicate feedback.
Drives implementation of change management initiatives across the IL organization and all stakeholders.
Apply management skills such as communications and change leadership to help drive key priorities like product launches, technology changes, and continuous improvement.
Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes.
Build expertise in the tools and interactions that are a part of your process and use that expertise to enable stakeholders in the process to successfully play their roles.
Demonstrate organizational agility to adapt to changing demands.
Basic Qualifications:
Bachelor's Degree or Military experience
At least 1 year of experience with G suite applications
At least 1 year of Project Management or Process Management experience
Preferred Qualifications
4+ years of Project Management experience
2+ years experience developing Change management policies or practicing change management
1+ years of file management experience
Agile experience
PMP, Lean or Agile certification
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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