Middleware Technical Support Analyst at Accenture (Cincinnati, OH)

| Cincinnati, OH
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Are you passionate about helping businesses reinvent the foundation of their business? In today's digital and cloud-based world, businesses perform only as well as their IT infrastructure. Help be part of the solution in designing processes, selecting and implementing strategic tools, and establishing AIOps capabilities that leverage analytics, automation and machine learning.

Job Description

The Middleware Infrastructure Technical Support Analyst is responsible for coordinating and/or performing day-to-day technical tasks for a project and is responsible for one complex client or multiple clients where complexity is based on the relationship with the client and/or the scope of services provided. Duties may span all Practice Areas involved (i.e., Design/Build/Run, Operations Architecture, System Administration, and other technical frameworks, etc.). The Technical Support Analyst will be an experienced member of the technology team who will be responsible for providing support for the technical infrastructure of the middleware solution across all production stacks and providing insight and recommendations to the project leadership. This position requires interaction with both other Accenture teams, offshore support teams and client teams.

The Work:
  • Provide technical support and system administration for Middleware technologies including WebLogic Oracle Fusion Middleware stack & supporting components across incident, change and problem management
  • Work with users, application and infrastructure support teams to troubleshoot and resolve technical issues across non-production and production environments
  • Provide rotational On-Call and Shift Support for priority issues, maintenance activities and release management support
  • Support maintenance activities for infrastructure components including OS, network & database patch management
  • Perform Vulnerability Remediation through regular Middleware Patching activities

For now, all Accenture business travel, international and domestic, is currently restricted to client-essential sales/delivery activity only.

Please note: The safety and well-being of our people continues to be the top priority, and our decisions around travel are informed by government COVID-19 response directives, recommendations from leading health authorities and guidance from a number of infectious disease experts.

Here's What you Need:
  • Strong automation experience with Bash and WLST
  • Minimum of 2-4 years of experience in production middleware environments.
  • A minimum of 2 years of experience in any of the Middleware related tools and application servers.
  • Example of some of the application servers / tools are mentioned below:
    • Oracle WebLogic
    • Oracle Fusion Middleware
  • A minimum of 2 years of Linux Operating System / knowledge of system commands and structures
  • Process improvement / including documenting and implementation of processes
  • Experience with prioritizing work requests
  • Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate Degree, must have minimum 6 years work experience)

Bonus Points if:
  • Deep understanding and experience in back-up, recovery
  • Experience supporting interfaces
  • Process improvement / including documenting and implementation of processes
  • Disaster Recovery planning/testing Ability to be flexible and work analytically in a problem-solving environment
  • Assist in the definition and implementation of process improvement
  • Excellent communication (written and oral) and interpersonal skills Excellent customer service skills
  • Ability to prioritize and complete task within schedule
  • Ability to resolve technical issues and escalate issues when appropriate
  • MyScheduling Skills: IBM WebSphere Application Server Administration, JBoss Application, Server Administration, Oracle Fusion, Middleware WebLogic Server Admin (WLS), Red Hat, JBOSS, Enterprise Application Platform (EAP), IBM WebSphere Application Server, Oracle Weblogic Application Server Administration
  • F5 load balancer Virtual Server and Pool administration
  • Understanding of Clustering and High Availability concepts

As required by the Colorado Equal Pay Transparency Act, Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $71,172 - $117,800 and information on benefits offered is here.

COVID-19 Update

The safety and well-being of our candidates, our people and their families continues to be a top priority. Please be aware that Accenture roles in the US require all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for medical or religious accommodation to this vaccination requirement during the recruiting process.

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
More Information on Accenture
Accenture operates in the Information Technology industry. The company is located in San Francisco, CA, Austin, TX, Irving, TX, Washington, DC and New York, NY. Accenture was founded in 1989. It has 456553 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability insurance, Dental insurance, Vision insurance, Health insurance and Life insurance. To see all 162 open jobs at Accenture, click here.
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