About StackPath

StackPath is a platform of secure Internet services built at the cloud's edge. StackPath services enable developers to build protection and performance into any cloud-based solution—from apps, to games, web sites, and beyond—without needing cloud security and delivery expertise of their own. More than 800,000 customers already use StackPath services, ranging from early-stage enterprises to Fortune 100 organizations. Headquartered in Dallas, Texas, StackPath has offices across the U.S. and around the world. For more information, visit stackpath.com and follow StackPath at www.fb.com/stackpathllc and www.twitter.com/stackpath.

About the Role

StackPath is seeking a highly motivated, organized individual to serve as an IT Systems Administrator in the oversite of our company wide IT based environment. The successful candidate will provide timely and professional support to internal & external users while contributing to the upgrade, maintenance, and implementation of IT infrastructure and network solutions.

Candidate should be well-versed in desk procedures, Windows / MAC Desktop Operating Systems, Active Directory, and network technologies. This position will be responsible for documenting all IT support activities and will need to work closely and efficiently with various internal employees and external vendors. Excellent interpersonal and communication skills are a must.

This role will report to our Director, Information Technology.

Essential Duties and Responsibilities

• Provide StackPath Helpdesk support regarding the use of Windows and macOS applications, Printers, Scanners, and other Hardware/Software related items.
• Applies image(s) to PCs, MacBook’s, iOS devices, or other hardware.
• Supports and maintains user account information including passwords, approved policy changes, and user groups through Microsoft Active Directory.
• Documents maintain and upgrades software applications.
• Maintains an organized work environment.
• Terminate and test network cabling and equipment.

Desired Skills and Experience

• At least 5 year(s) supporting servers, network systems, PC’s and Mac’s in a corporate environment
• 3+ year’s Experience with Microsoft Active Directory.
• 3+ years experience with Azure Services.
• Knowledge of SSO technologies including ADFS/Azure SSO
• Knowledge of Microsoft Windows 10/11 and Mac OSX
• Customer service focused individual with prior experience in a helpdesk role with excellent verbal and written communication skills; comfortable interacting with end-users.
• Knowledge of Office365 hosted services.
• Azure, Google & IBM Cloud Service knowledge.
• Atlassian brand administration (Jira, Confluence, Trello, Access, Bitbucket).
  LAN/WAN Networking.
• Knowledge of IT Support best practices and procedures.
• Ability to analyze, implement and support new technologies and systems.
• Ability to follow established guidelines to perform the functions of the job.
• Experience with Google GCP (Cloud Platfom) and other G-suite services.
• Prior experience working with VMware, Linux, or other IT cloud-based software is a plus.
• Must be physically able to do assigned work as outlined above. Must be physically able to sit and use the computer for hours at a time.
• Must be able to lift up-to 50 pounds.
• Must be able to follow written and verbal instructions.
• Process & detailed oriented.
• Ability and desire to learn new hardware and software.

Personal Characteristics:

• Kind: You understand customers come first and do whatever it takes to help solve a problem and put a smile on their face.
• Collaborative: You are always looking for ways to help, learn from others, and find the right solution, which may not be yours.
• Pragmatic: Always looking for better ways to solve challenges and think things through in detail while keeping an open mind and the ability to adapt to new ideas.
• Relaxed but focused: We like to have fun, but we work hard. The ability to balance both with some humor can make every day a win.
• Awesome: StackPath IT Support takes pride in their work being students of their craft.

This job description is not intended to be all-inclusive.

StackPath is an Equal Opportunity Employer. EOE/AA M/F/D/V

If your experience and qualifications match our current needs, a member of our human resources team will contact you. We look forward to hearing from you.

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