Bayview Physicians Group is a rapidly growing outpatient multi-specialty medical group that strongly believes the doctor-patient relationship is the cornerstone of quality healthcare. We offer a competitive benefits package to our full time employees. Individuals who possess excellent customer service skills, strong collegial relationships and the desire to promote a positive work environment are encouraged to consider the opportunities that Bayview Physicians has to offer!
DescriptionBayview Physicians Group is looking for an IT Support Specialist to join our team.
Our Support Specialists provide technical support to over 1000 end-users, including physicians, medical staff, and patients. The IT Support Specialist troubleshoots, repairs, and maintains software and hardware systems to mitigate downtime and improve performance. This is a communication-heavy role. Interested individuals must be comfortable utilizing multiple forms of communication to solve problems. This role requires the ability to write detailed documentation in order to maintain a comprehensive knowledge base. Ideally, the Support Specialist will be engaged in thoughtful leadership, best practice development initiatives, and employee training.
Qualifications- Critical thinking, attention to detail, and analytical skills required
- Experience with virtualization platforms, including VDI, preferred
- Familiarity with the healthcare industry, including billing and coding, a plus
- Strong communication skills, both written and spoken
- Ability to communicate technical information to non-technical end-users
- Advanced troubleshooting of virtual machines, PCs, and networking equipment
- Experience and expertise with Microsoft Windows
- Knowledge of Microsoft Windows Server operating systems
- Must be proficient with Microsoft Office
- Bachelor’s degree or equivalent in relevant specialty preferred
- Respond to and resolve end-users’ requests for technical support in a timely manner
- Configure, maintain, and update various software and hardware systems on workstations and servers
- Provide guidance and training to end-users as needed
- Travel locally to perform on-site troubleshooting and other technical support needs
- Participate in an on-call rotation to provide support outside of business hours
- Work overtime as needed
- Establish quality relationships with physicians, medical staff, and co-workers
Top Skills
What We Do
Bayview Physicians Group is a premier, multi-specialty, independent physicians group, serving neighborhoods in the Hampton Roads area, including Carrollton, Chesapeake, Franklin, Norfolk, Suffolk, and Virginia Beach. Bayview offers quality medical services with over 300 providers in 72 outpatient care sites, 6 Urgent Care Centers and 5 hospitals. We are proud to offer convenient locations for regular doctor appointments, after hours Urgent Care services and, when needed, inpatient hospitalist services.
Over the past 26 years, our group has expanded to provide expert treatment in Family Medicine, Internal Medicine, Urgent Care and specialties including Cardiology, Dermatology, Ear, Nose & Throat, Endocrinology, General Surgery, Hospital Care, Neurology, OB/GYN, Occupational Medicine, Physical Medicine & Rehabilitation, Podiatry, Pulmonary & Critical Care, Rheumatology, and Sleep Medicine. Our team is comprised of many of the finest physicians and medical staff in the area.
Bayview has also assembled a top-notch team of physicians dedicated to caring for hospitalized patients. Hospitalists bridge the gap between inpatient and outpatient care and provide consistent and attentive care when the need for hospitalization arises. Our team of hospital physicians provides in-patient services at Chesapeake Regional Medical Center, Sentara Leigh Hospital, Sentara Obici Hospital, Sentara Princess Anne Hospital, and Sentara Virginia Beach General Hospital.
In order to help our patients navigate a myriad of healthcare options, Bayview offers the convenience of electronic medical records and our offices are equipped with state of the art technology. We offer lab services at all locations and x-ray services at select locations, including all of our Urgent Care locations.
Our promise is to provide quality healthcare that has value to our patients. Please explore our website to find an office in or near your neighborhood.
