IT Support Engineer at Starburst (Remote)

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About Starburst
Starburst is the fastest, most efficient analytics engine for a data warehouse, data lake, or data mesh. Our software provides fast and easy access to data, no matter where it lives, with a best-in-class MPP SQL engine that shortens the path to value for data. The Starburst Enterprise Platform leverages the power of the open source Trino (formerly PrestoSQL) to query data across any database, making it instantly actionable for data-driven organizations. Our SaaS offering, Starburst Galaxy provides all the benefits of Trino and Starburst in an easy to use, fully-managed enterprise-ready multi-cloud SaaS platform designed by Trino's original creators and experts.
With Starburst, teams can lower the total cost of their infrastructure and analytics investments, prevent vendor lock-in, and use the existing tools that work for their business. Though Starburst has achieved a unicorn status and raised $414M in venture funding from top investors, we were founded with customers and revenue from the very beginning. Our customers love us, we operate globally, and we are proud to be named a Best Place to Work . Come join our team of All-Stars!
About the role
We are looking for an IT support engineer to help us take our rapidly growing organization to the next level. To succeed in this role you will need strong communication skills, patience, and a solution-oriented attitude. You'll work with an energized team that values an inclusive culture and your career development.
Responsibilities:
    • Develop and implement processes for hardware distribution/collection and maintenance, maintain asset inventory, and manage relationship with hardware provider
    • Develop and implement endpoint management process for workstations
    • Assist in development and implementation of IT-security compliance controls
    • Lead unification of SaaS solutions under Okta
    • Implement access provisioning and deprovisioning processes
    • Implement process for IT support ticket management
    • Assist Starburst employees in resolving IT issues
    • Carry out general support/maintenance of IT systems such as managing distribution lists, configuring accounts and software access, and network management

Benefits
At Starburst, we're constantly striving towards building a place where people come first by creating an environment of transparency, honesty, and respect. We take care of our global workforce by making sure employees enjoy competitive salaries and attractive stock grants, remote-friendly work options, access to quality and affordable insurance, and flexible and generous paid time off to start a family, travel, or just relax!
Headquartered in Boston, MA with offices in Warsaw, London, Palo Alto and Tel Aviv and employees across Europe and the Americas, we are committed to hiring where the talent is.
Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#BI-Remote #LI-Remote
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Candidate Location Eligibility:
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Little Rock, AR
Los Angeles, CA
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Washington DC
Wichita, KS
Wilmington, NC

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Trino (formerly PrestoSQL)Databases
    • TableauAnalytics
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • WordpressCMS
    • Chorus.AICRM
    • DocuSignCRM
    • HubSpotCRM
    • LinkedIn SalesNavigatorCRM
    • OutreachCRM
    • SalesforceCRM
    • MarketoLead Gen
    • SlackCollaboration
    • ZoomCollaboration

An Insider's view of Starburst

How would you describe the company’s work-life balance?

Starburst's remote-first approach puts employees in control of their work-life balance. Employees are encouraged to work from the location that best suits their needs and lifestyles. Starburst offers unlimited PTO to all staff, regardless of location. Everyone is encouraged to use their vacation time to recharge, travel, and spend time with family.

Keavy

Director of Security

What does your typical day look like?

Ha! There is nothing typical about an Adrian day. I am not wired to do anything in a predictable or overly structured way. I love change, I embrace the chaos and I’m energized by new challenges. I start my day early with two huge cups of coffee and about 30 minutes of college sports news. I try to get in some laughs with my kids every morning too!

Adrian

Vice President, Field Chief Data Officer

How has your career grown since starting at the company?

Working at Starburst has allowed me to take on new and very different challenges in event marketing, especially after the world came to a close due to covid, Starburst really allowed me to get creative with our virtual events!

Mandy

Director, Events Marketing

How do you empower your team to be more creative?

Autonomy, risk-taking, ownership, and space to experiment are core ingredients of a creative culture. There is often a natural tension between the daily operation of a business and the process of creation. So it’s my job to infuse these elements into our daily operations and behaviors as a team.

Niall

Senior Vice President, Customer Success

What makes someone successful on your team?

We’re such a hyper-growth company that we often say that we’re building the airplane as we’re flying it! This requires employees to be able to think quickly, innovate, and problem solve throughout the day. We refer to this as Start-up DNA and that’s what makes someone successful on the team. No one gets bored here- that’s for sure!

Ashleigh

Head of People

What are Starburst Perks + Benefits

Starburst Benefits Overview

Benefits & Perks (US only)

Comprehensive Medical (BCBS of MA), Dental (Delta Dental), and Vision (EyeMed) Insurance are covered at 85% or more.
Disability and Life Insurance (Guardian) are covered by the company and employees can purchase additional coverage for themselves and/or their families.
Unlimited PTO
Flexible Work Environment - we are a remote-first company
Free money to use at our online swag store
401(k) through Fidelity
Invites to some of the strangest and most awesome company events

Culture
Partners with nonprofits
Starburst partners with Resilient Coders.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Highly diverse management team
Mandated unconscious bias training
Ethena is a compliance training platform used at Starburst. Ethena’s DEI course gives learners the fundamentals they need to have informed and productive conversations about DEI in the workplace.
Diversity manifesto
Diversity employee resource groups
ERGs: Womxn at Starburst, Starburst Pride, Starburst Diversity, Military Starburst.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Virtual Yoga and Pilates sessions
Mental health benefits
Financial & Retirement
401(K)
Company equity
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Customized development tracks

Additional Perks + Benefits

When we say our people come first, we mean it.

We take care of our global workforce by:

Making sure employees have access to quality and affordable insurance;
Providing flexible and generous paid time off policies to start a family, travel, or just relax;
Creating an environment of transparency, honesty, and respect.

We also want to make sure we have a little bit, err, a lot of fun along the way with things like:

Family & Pet Talent Shows
Monthly Trivia Nights
Annual Company Retreats

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