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Our people-first approach to technology offers best-in-class service and success rates.
The Role
Provides cybersecurity administration and employee technical support. Responsibilities include monitoring security alerts, supporting incident response, vulnerability management, endpoint protection, identity security, and compliance activities. Also handles help desk tickets, Windows and Microsoft application troubleshooting, device deployment, onboarding and offboarding, Intune administration, patch compliance, asset tracking, and support documentation.
Summary Generated by Built In
Cybersecurity & Help Desk Administrator
Role Summary
CG Infinity is seeking a Cybersecurity & Help Desk Administrator to support and protect the organization's technology environment while delivering exceptional technical support to employees. This role is responsible for endpoint security administration, cybersecurity monitoring, incident response support, vulnerability management, and end-user technical support.
The ideal candidate combines strong customer service skills with hands-on cybersecurity knowledge and a commitment to maintaining a secure and productive computing environment.
Key Responsibilities
Cybersecurity Administration
Help Desk Administration
Endpoint & Device Management
Required Skills and Experience
Preferred Skills and Experience
Education & Certifications
Required:
Role Summary
CG Infinity is seeking a Cybersecurity & Help Desk Administrator to support and protect the organization's technology environment while delivering exceptional technical support to employees. This role is responsible for endpoint security administration, cybersecurity monitoring, incident response support, vulnerability management, and end-user technical support.
The ideal candidate combines strong customer service skills with hands-on cybersecurity knowledge and a commitment to maintaining a secure and productive computing environment.
Key Responsibilities
Cybersecurity Administration
- Monitor and respond to cybersecurity alerts and incidents.
- Support security tools including:
- Microsoft Defender
- Microsoft Defender for Cloud
- Microsoft Sentinel
- Endpoint protection platforms
- Conduct vulnerability assessments and remediation activities.
- Assist with security investigations, threat analysis, and incident response efforts.
- Monitor endpoint security compliance and configuration standards.
- Support security awareness initiatives and end-user training.
- Assist with audit preparation and compliance activities.
- Maintain security documentation, policies, and procedures.
- Support identity security initiatives including MFA enforcement and access reviews.
- Participate in risk assessments and security improvement projects.
Help Desk Administration
- Serve as a primary point of contact for employee technical support requests.
- Troubleshoot and resolve incidents involving:
- Windows operating systems
- Microsoft Office applications
- Microsoft Teams
- Email and collaboration tools
- Desktop and laptop hardware
- Mobile devices
- Printers and peripherals
- Manage and resolve tickets through the IT service management platform.
- Install, configure, image, and maintain employee computing devices.
- Support employee onboarding and offboarding processes.
- Escalate complex infrastructure and application issues when necessary.
- Maintain accurate support documentation and knowledge base articles.
Endpoint & Device Management
- Support Microsoft Intune and endpoint management processes.
- Deploy and maintain security configurations for desktops and laptops.
- Monitor patch compliance and system updates.
- Assist with hardware lifecycle management and asset tracking.
- Ensure devices comply with organizational security standards.
Required Skills and Experience
- Experience providing help desk or desktop support.
- Knowledge of Windows operating systems and Microsoft Office applications.
- Understanding of cybersecurity concepts including:
- Vulnerability management
- Endpoint protection
- Identity security
- Incident response
- Access controls
- Knowledge of Active Directory and/or Microsoft Entra ID.
- Strong troubleshooting and customer service skills.
- Excellent written and verbal communication skills.
- Ability to work independently and collaboratively.
Preferred Skills and Experience
- Experience with Microsoft Defender security products.
- Experience with Microsoft Intune.
- Familiarity with SIEM platforms such as Microsoft Sentinel.
- Knowledge of threat detection and security operations processes.
- Experience supporting remote and hybrid workforces.
Education & Certifications
Required:
- Associate degree in Information Technology, Computer Science, or related field, or equivalent experience.
- CompTIA Security+
- CompTIA A+
- CompTIA Network+
- Microsoft Certified: Security Operations Analyst Associate (SC-200)
- Microsoft Certified: Security Administrator Associate (SC-300)
Skills Required
- Experience providing help desk or desktop support
- Knowledge of Windows operating systems and Microsoft Office applications
- Understanding of vulnerability management, endpoint protection, identity security, incident response, and access controls
- Knowledge of Active Directory and/or Microsoft Entra ID
- Strong troubleshooting and customer service skills
- Excellent written and verbal communication skills
- Ability to work independently and collaboratively
- Associate degree in Information Technology, Computer Science, or related field, or equivalent experience
- Experience with Microsoft Defender security products
- Experience with Microsoft Intune
- Familiarity with SIEM platforms such as Microsoft Sentinel
- Knowledge of threat detection and security operations processes
- Experience supporting remote and hybrid workforces
- CompTIA Security+ certification
- CompTIA A+ certification
- CompTIA Network+ certification
- Microsoft Certified Security Operations Analyst Associate SC-200
- Microsoft Certified Security Administrator Associate SC-300
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The Company
What We Do
Our people-first approach to technology offers best-in-class service and success rates. With the world of business and technology growing more complex and confusing every minute, CG Infinity keeps it simple for our clients. Your leaders work with our leaders throughout an engagement. The leaders of our small, blended teams work hand in hand with your team to ensure your objective success. We partner with companies in a vast array of industries, including the Energy & Utilities and Financial Services industries, to help them thrive in the modern marketplace by leveraging technology to drive their enterprise. From our perfect record in Salesforce implementations, our trusted experience integrating Salesforce with back-end applications, to our creative custom software solutions, CG Infinity is your trusted ally for business technology transitions. With our skilled employees and veteran leadership team, CG Infinity doesn’t complicate life for our clients, we simplify.
