¿Te apasiona la tecnología, los datos y la experiencia del cliente? Buscamos un/a CX Technology Analyst para ejecutar la implementación y evolución de programas de Voz del Cliente (VoC) en plataformas como Medallia y/o Qualtrics.
¿Qué harás?
Configurar y administrar programas de Customer Experience y VoC.
Desarrollar encuestas, dashboards, automatizaciones y alertas.
Implementar integraciones de datos mediante APIs, SFTP y otros conectores.
Analizar métricas de experiencia como NPS, CSAT y CES para generar insights accionables.
Asegurar la calidad de los desarrollos y dar soporte a programas activos.
Capacitar usuarios y acompañar a clientes en la adopción de la plataforma.
¿Qué buscamos?
Profesional en Ingeniería, Ciencias de Datos o afines. 2 años de experiencia en implementación de plataformas, integración de datos y análisis de información con Medallia y/o Qualtrics. Conocimientos en Customer Experience, NPS, CSAT y CES.
Será un plus si tienes:
⭐ Certificaciones en Medallia o Qualtrics.
⭐ Conocimientos en SQL, Power BI o Tableau.
⭐ Experiencia con excel avanzado, HTML/CSS y herramientas de inteligencia artificial.
At Ipsos, we collaborate with the world’s leading organisations to help them grow the right talent, fulfill their brand promises, and optimise financial outcomes.
From corporate strategy to operational excellence, we cover the entire experience landscape. Our research, advanced analytics and advisory solutions enable clients to predict and adapt to change, create enriched, improved, and differentiated experience ecosystems.
Our approach is deeply human-centric, and our global network of expert teams have a rigorous understanding of CX and EX that’s backed by decades of cultural knowledge and industry experience.
So, while our work is powered by insights and driven by technology, it’s always all about people
Skills Required
- Professional degree in Engineering, Data Science, or a related field
- Two years of experience implementing platforms, integrating data, and analyzing information
- Experience with Medallia and/or Qualtrics
- Knowledge of Customer Experience, NPS, CSAT, and CES
- Medallia or Qualtrics certification
- Knowledge of SQL, Power BI, or Tableau
- Advanced Excel, HTML/CSS, and artificial intelligence tools experience
Ipsos Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ipsos and has not been reviewed or approved by Ipsos.
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Leave & Time Off Breadth — Time-off policies include generous vacation allowances, paid sick time, volunteer days, Summer Fridays, and an extra birthday day in some regions. Allowances in some markets increase with tenure and include options to buy or sell holiday time.
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Healthcare Strength — Health coverage spans multiple medical plans, dental and vision care, an Employee Assistance Program, and employer-funded income protection and life assurance in certain regions. Private medical coverage is offered for some levels, alongside mental health support resources.
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Parental & Family Support — Paid parental leave is available across regions, with multi-month options and equal maternity and paternity leave in the UK. Flexible working approaches and family-friendly policies are emphasized.
Ipsos Insights
What We Do
In our world of rapid change, the need for reliable information to make confident decisions has never been greater. At Ipsos we believe our clients need more than a data supplier, they need a partner who can produce accurate and relevant information and turn it into actionable truth. This is why our passionately curious experts not only provide the most precise measurement, but shape it to provide True Understanding of Society, Markets and People. To do this we use the best of science, technology and know-how and apply the principles of security, simplicity, speed and substance to everything we do. So that our clients can act faster, smarter and bolder. Ultimately, success comes down to a simple truth: YOU ACT BETTER WHEN YOU ARE SURE First listed on the Paris Stock Exchange: July 1, 1999 Total revenues in 2019: 2,003.3 million euros
