Job Description
Your main responsibilities
- Defining and executing training strategy for CX across Allegro Mall Group
- developing CX training and knowledge sharing standards across Allegro markets
- Defining and developing training tools to support growing scale and international scope of CX operations
- Ensuring an effective soft skill trainings to support competence development for all CX roles
- Defining competence development indicators, their monitoring and reporting structure, including: quality and cost perspective
What we offer:
- Hybrid work model. We have well-located offices (with fully equipped kitchens and bicycle parking spaces) and excellent work tools (raised desks, interactive conference rooms)
- A rich package of non-wage benefits in the cafeteria system - you decide what you use (we can choose from, among others, medical, sports, lunch packages, insurance, shopping vouchers)
- English classes paid for by us and focused on the specifics of your work
- Working in a team whose support you can always count on - we have the best specialists and experts in their field on board
- Team tourism, training budget and internal MindUp platform (including training in work organization, communication, work motivation and various technologies and substantive issues)
This is the right job for you, if:
- You have experience in managing a team of trainers
- You know modern methods of staff development and designing development programs
- You have knowledge and experience in conducting training, workshops and coaching
- You are cooperative and can engage others
- You can say and write about complicated things in simple terms
- You look at the organization process-wise and look for a way to meet the expectations of external and internal customers
- You can adapt in changing environment and are open to change
- You have initiative and a proactive approach to assigned tasks
- You have high interpersonal skills
- You infect others with positivity
- You can communicate in English fluently
Do you want to get to know us better? Listen Allegro Podcast
Send in your CV and see why it is #dobrzetubyć (#goodtobehere)
What We Do
Allegro is the most popular shopping platform in Poland and the largest e-commerce platform of European origin. We operate a marketplace model which means that customers can buy whatever they need from over 135,000 merchants, who can list an unlimited number of offers on our platform. We offer products in all key categories including Automotive, Fashion, Home&Garden, Electronics, Books and Collectibles, Kids or Health and Beauty. Each month, 22 million customers visit our platform, which is equivalent to almost 80% of all Internet users in Poland. They can choose from over 250m offers at the most attractive prices with maximum convenience including fast and free deliveries under the Allegro Smart! programme, modern financial services (Allegro Pay), as well as Poland’s widest 50k pickup points network. In 2019 we celebrated the 20th anniversary of Allegro in Poland. For over two decades, we have been serving consumers and promoting the idea of entrepreneurship in one of the most innovative areas of the economy. We have come a long way from an auction site for private individuals looking for a modern alternative to their local flea market. Today, we are a vibrant international marketplace platform for professional sellers and a must-have sales channel for top international brands and retailers. We currently employ more than 7000 employees and each of us ranks among the best experts in their field. Whether it’s in Technology, Customer Experience, Commerce, Delivery Experience or many other teams, we’re all proud to say that Allegro employs the best people on the market and all of us are ready to admit that it’s #goodtobehere.
