Location: Hybrid or Remote (U.S.)
Starting Pay: $20 per Hour
The Role
As a Customer Experience Advisor, you will be the first point of contact for customers, assisting with inquiries, order management, and product knowledge. This entry-level role will provide you with the opportunity to learn about our products and grow your expertise while helping our customers achieve their wellness goals with Cornbread Hemp products.
Who You Are
You thrive in a fast-paced environment and have a passion for helping others. You’re dependable and take pride in providing excellent service. Your ability to remain adaptable and accountable as we expand is essential. You possess a growth mindset and are eager to contribute to the team and Cornbread Hemp’s mission of improving wellness.
What You’ll Do
● Respond to customer inquiries via phone, email, and chat.
● Provide accurate product knowledge and assist with order placements, returns, and product-related questions.
● Assist customers with managing their accounts and subscriptions.
● Maintain secure, accurate records of customer interactions.
● Collaborate with other teams to resolve customer issues.
● Stay informed on product knowledge, industry trends, and company policies.
Skills and Experience
● 0-2 years of customer service or retail experience.
● Strong communication and problem-solving skills.
● Ability to multitask and work efficiently in a fast-paced environment.
● Empathy-driven approach to customer interactions.
● Knowledge of CBD products is a plus but not required.
What We Offer
● Health, dental, and vision benefits
● Paid time off
● 401(k) plan
● Employee discount and $75 per month stipend for CBH products
● Opportunities for professional growth and development
Skills Required
- 0-2 years of customer service or retail experience
- Strong communication skills
- Strong problem-solving skills
- Ability to multitask and work efficiently in a fast-paced environment
- Empathy-driven approach to customer interactions
- Knowledge of CBD products
What We Do
Recognized by Inc. 5000 as the fastest-growing hemp company in America, Cornbread Hemp is a market leader in hemp-derived THC & CBD. Well-known for their safety, transparency, and efficacy, their products are formulated to provide relief, relaxation, and recreation to help customers achieve their version of The Good Life. Cornbread Hemp was founded by Kentucky-born cousins Eric Zipperle and Jim Higdon, who were inspired to carry forward their home state’s 250-year hemp legacy. Vertically-integrated with seed-to-sale tracking and third-party lab tests, Cornbread Hemp continues to innovate within their category by introducing the nation’s first USDA organic THC gummies, and America’s first pure THC Seltzers. Cornbread Hemp is a leading advocate for common-sense access to cannabis, working in tandem with lawmakers to provide commonsense access to the natural wellness benefits that cannabis offers.
