Company Profile:
BARE International is a US-based, global customer experience consulting firm with 38 years’ experience. The company set the industry standard as the largest independent provider of customer experience research. BARE International has global coverage with 13 locations around the world. Our vision is to "inspire excellence" by delivering actionable insights to our clients which strategically impact the improvement of their customer experience.
We are seeking talented, educated, resourceful and passionate associates to join our fast-growing team and grow with us. We welcome dedicated, independent thinkers with multilingual capabilities and excellent problem-solving skills
Mission & Vision:
We are a global customer experience and market research company engaged in creating value by delivering actionable insights to our clients which strategically impact the improvement of their customer experience. Its vision is to “inspire excellence.”
Values:
- Passion
- Respect for diversity
- Open communication
- Operational Excellence
- Integrity
- Innovation
- Ownership
POSITION AVAILABLE: Client Experience Coordinator – US (Based in India).
Job Summary
Work with BARE’s Client Services, Business Development, and Operational Teams to support client program setup and existing program updates, including tasks related to survey questionnaires, project briefings, client user access, location details, and dashboards.
Essential Duties:
- Participate in client discovery calls and engage in client communication as needed.
- Create and maintain industry-specific sample surveys/questionnaires to be used in the field by mystery shopping evaluators.
- Test and validate questionnaires prior to project launch; make modifications according to stakeholder feedback.
- Assist in entering questionnaires, locations, and users into dedicated Customer Experience (CX) platforms (e.g. Prism, Presto).
- Assist in creating and maintaining client demonstration views via various CX platforms.
- Assist in creating and updating client objectives (i.e. Evaluator project materials)
- Facilitate and assist in client handovers to the appropriate department.
- Collaborate with various internal departments (e.g. Business Development, Operations, Data Quality, Business Intelligence, Marketing, etc.) on client-related needs and expectations.
- Attend and contribute to team meetings.
- Other duties as assigned.
Minimum Educational & Technical Qualifications:
- Minimum 1-2 years’ experience in a deadline-driven work environment.
- Customer Experience (CX) Research or Mystery Shop Industry experience preferred.
- Demonstrated excellent proficiency in Microsoft 365 Suite, with advanced Excel knowledge preferred.
- Knowledge and proficiency using AI technology preferred.
- Excellent command of written and spoken English.
Minimum Competency Qualifications:
- Proven history of communicating in a professional and detailed manner; demonstrated success in conveying written facts using language and examples the reader will best understand.
- Knowledge and understanding of various industries and related CX evaluations.
- Exceptional ability to manage time and priorities effectively according to deadlines; demonstrated success in delivering quality results within a tight timeline.
- Ability to ask for help and clarification when needed.
- Success in working independently and in a team environment while simultaneously ensuring quality deliverables are met.
- Ability to use discretion when working with multiple clients and handling sensitive data and materials.
- Ability to problem-solve and find creative solutions to challenges using available tools and resources.
Reports to – CX Operations Manager - US
Location - Mumbai - Work from home - US shift (5 PM to 2 AM IST).
CTC – 3.50 LPA to 5 LPA
Industry – Market Research / Advertising / KPO/ BPO
In order to proceed with your application, please complete the test, which will help us gauge your grammar and editing skills. Should your scores meet our criteria, we will get in touch with you to discuss the process moving ahead.
Apply online Test Data Quality Skills Assessment – Fill out form
Please send us your updated CV at [email protected]
BARE International would like to store your CV in its Bamboo HR Hiring database for 2 years for the purpose to provide you with opportunities in case of similar openings within the BARE Group. Your data is handled by HR professionals of BARE International and is kept on servers at North America. Details about the Data handling at BARE can be obtained at BARE’s Privacy Notice at http://sh.baidata.com/PNJobApp. For questions or requests to revoke this consent, you can any time contact us on our Data Privacy Webform at http://sh.baidata.com/PWebForm
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What We Do
35+ Years of Experience Supporting Businesses Like Yours
BARE International was born from the need for mystery customer research at the national and global level. Today, we set the industry standard as the largest independent provider of customer experience research, data, and analytics for companies worldwide. Since 1987, we have built our reputation on innovation, ethics, and seamless client service management. BARE International is a family-owned business with global capabilities. BARE is headquartered in the Washington, D.C. suburb of Fairfax, Virginia with ten offices around the world. On any given day, BARE International is doing research for clients in more than 150 countries, completing more than 50,000 evaluations each month.
WHY CHOOSE BARE?
Your business challenges are unique. Our proven success across industry categories stems from asking the right questions to help you address the challenges you face everyday. Each solution we offer is customized to meet your needs, providing actionable feedback to help you make critical business decisions. We treat you the way you want to treat your own customers, providing a dedicated project team to give you the attention you deserve and an infrastructure spanning the globe to provide the resources you need to understand your customers’ experiences.
+ Customized Research Solutions
+ Immediate, Actionable Feedback
+ Dedicated Project Team
+ Family-Owned, Global Capabilities
Mike Bare is the co-founder of the Mystery Shopping Providers Association (MSPA) http://www.mspa-global.org/en/
Visit our website for a free quote or more information at www.bareinternational.com
