CX Analytics Manager

Reposted 5 Days Ago
Be an Early Applicant
2 Locations
In-Office
Senior level
Fintech
The Role
Seeking an Advanced Data Analytics Manager to solve complex business problems, provide insights using data analytics, mentor analysts, and communicate effectively with senior leadership.
Summary Generated by Built In
What you will have as an Advanced Data Analytics Manager
  • Problem solving skills: Ability to formulate a framework and roadmap to solve through complex and ambiguous business/product problems in partnership with various data functions
  • Knowledge of advanced analytics methods: Hands on expertise in data profiling, modeling to deliver a deep understanding of outcome drivers and curated insights/recommendations for next steps
  • Strong analytical skills, coupled with the ability to form hypotheses and draw meaningful insights from disparate data sources. The ability to understand data, process it, extract value from it, visualize it and communicate insights to audiences of various backgrounds, including senior management.
  • Ability to seamlessly translate business and technical dimensions: Coach and mentor analysts to identify business opportunities and breakdown complex business problems into analytics workstreams. Ensure that all work deliverables lead to enhanced enterprise and client outcomes.
  • Ability to synthesize and communicate the analytics perspective to technical and non-technical senior leadership. Deliver clear and concise presentations to showcase the value of analytics in solving through complex CX challenges.
  • Expert stakeholder management skills – actively build and deliver the analytics roadmap, OKRs. Experience in collaborating through a matrixed organization for delivery
  • Foresight and Planning skillset: Ability to recognize ongoing and repetitive needs that can be operationalized to free up analytics bandwidth for higher value work. Pre-empt requests and plan roadmap for various deliverables and roadshows.

 

Nice to have:

  • Experience in experimentation

Minimal Qualifications:

  • Minimum of eight years related work experience in Analytics and Data Science
  • Experience working in SQL, Python, Tableau, and AWS.
  • Experience through progressive growth from hand-on analytics to people leadership
  • Minimum of 3 years experience building and presenting executive level PowerPoint presentations.
  • Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.

Special Factors

Sponsorship

Vanguard is offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

Top Skills

AWS
Python
SQL
Tableau
Am I A Good Fit?
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The Company
Charlotte, NC
20,252 Employees
Year Founded: 1975

What We Do

We are a community of 30 million who think – and feel – differently about investing. Together, we’re changing the way the world invests.

Since our founding in 1975, helping our investors achieve their goals is our sole reason for existence. With no other parties to answer to and therefore no conflicting loyalties, we make every decision—like keeping investing costs as low as possible—with only your needs in mind.

Vanguard is one of the world's largest investment companies, offering a large selection of high-quality low-cost mutual funds, ETFs, advice, and related services. Individual and institutional investors, financial professionals, and plan sponsors can benefit from the size, stability, and experience Vanguard offers. As of April 30, 2019, we managed more than $5.6 trillion in global assets. In addition, we have 189 funds in the United States and 225 funds in global markets.

For Commenting Guidelines & Important information, visit here: http://vanguard.com/linkedin
Vanguard Marketing Corporation, Distributor.

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