CVM Team Leader

Posted 9 Days Ago
Be an Early Applicant
Milano
In-Office
Mid level
Gaming • News + Entertainment
The Role
Lead a team to achieve business goals through customer engagement strategies. Manage marketing campaigns focusing on player reactivation and retention metrics.
Summary Generated by Built In

Location: Milano

About us

Flutter, the world’s largest online sports betting and iGaming group listed on the London and New York stock exchanges, is home to the Southern Europe & Africa (SEA) region, featuring iconic brands like Sisal, Snai and PokerStars, a globally loved brand that embodies innovation and ambition, with significant growth potential in a dynamic market.

What you’ll do:

  • Coordinate a team to help to achieve business goals.

  • Plan, analyze private campaigns, focusing on reactivation, upselling, cross selling, player engagement and retention.

  • Managing the planning and continuous optimization of private promotions, ensuring performance and alignment with commercial goals.

  • Maintain campaigns reporting and operational processes to ensure flawless execution.

What you’ll bring:

  • Managerial skill and attitude.

  • Knowledge of customer segmentation, lifecycle marketing, and promotional campaign logic.

  • Strong analytical mindset and attention to detail, with the ability to interpret performance metrics and turn data into actionable next steps.

  • Excellent time management and organizational skills, with the ability to manage multiple campaigns and deadlines in parallel.

  • Collaborative team player with strong communication skills, fluent in both Italian and English.

  • Customer-centric approach.

  • Hands-on experience with CRM tools and automation platforms would be a great plus (e.g. Optimove or similar).

Why choose us:

  • ​​Permanent contract​ with Hybrid Work. 

  • Meal Allowance. 

  • Supplemental Health Insurance.

  • The option to join our company share saving scheme.

 

Choose us also for:

  • An inclusive work environment and participate in all our initiatives focused on Diversity & Inclusion.

  • Well-Being Support: online meditation courses, medical online service and counselling with the help of certified psychologists and coaches. 

  • Learning and Development: access a platform full of training courses, join workshops, conferences. Exploit our FlexiLearning program, which allows you to dedicate at least 4 working hours per month for your professional growth.

  • Parental Leave Packages: additional support for you, children and financial aid for mothers. 

  • Volunteering during your working hours. 

Much more about us:

  • Have a look at our amazing blog Inside: hear directly from our employees at the following link: Inside.

  • Reviews and comments from our Glassdoor and Indeed pages. Put yours!

Equal Opportunity  

Flutter SEA is an Equal Opportunity Organization. Diversity and Inclusion are fundamental values for us. We welcome any candidate without distinction of age, culture, religion, ethnicity, sexual orientation, gender identity and expression. 

Top Skills

Automation Platforms
Crm Tools
Optimove
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The Company
HQ: Milan, Lombardy
2,858 Employees

What We Do

Sisal, the first Italian company granted a state concession for gaming, was founded in 1945 thanks to the vision and intuition of three sport journalists.

Over 75 years, we have fostered a relationship of trust and credibility with stakeholders, promoting gaming design and management with an approach based on expertise, transparency and safety, guaranteeing full compliance with regulation standards.

Our development is structured around three strategic guidelines: Innovation, Internationalisation and Responsibility.

Innovation means developing skills, technologies and processes - all key factors for digital transformation. This focus on innovation has also inspired us to strengthen corporate functions that deal with technological development and online business, with a large-scale program to recruit new talent.

The internationalisation process launched in 2018 has led us to countries with great potential, including Turkey, Morocco, Spain, and continues with the selection new markets where our business can expand.

Sisal has made a real commitment to promoting a sustainable business model: protecting players through a Sustainable Gaming program certified to the highest international standards, valuing our people by supporting their professional development and implementing initiatives to improve the work-life balance, and supporting the community to generate shared value for all.

Responsible gaming is in our DNA and it holds the key to our future.

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