It’s an exciting time to join Superbet, we’re entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we’re looking for a new colleague to partner with our team to bring these to life.
CVM Executive
Superbet is growing fast — expanding into new markets, launching innovative technologies, and working towards a bold vision: to excite the world. As we scale, our Customer Value Management (CVM) team plays a crucial role in deepening customer engagement and driving lifetime value. We’re now looking for a proactive, driven CVM Executive to help lead this mission.
Reporting into the Head of Customer Value Management, you’ll take ownership of executing our A/B testing pipeline, ensuring campaigns are set up, monitored, and reported with precision. This role is about making things happen — getting campaigns live, tracking results, and keeping everything running smoothly.
At the same time, you’ll be learning directly from the Head of CVM, gaining exposure to strategy, commercial decision-making, and the bigger picture of how we retain and grow customer value. Over time, this role is designed to develop into a more senior, strategic position as you build your skills.
This is a junior-level role, perfect for someone smart, proactive, and reliable who wants to build a career in CVM and commercial strategy.
Key Responsibilities
- Own the end-to-end execution of CVM campaigns and tests (setup, monitor and report).
- Work closely with the Head of CVM to ensure flawless delivery of planned activities.
- Track performance, identify issues early, and recommend improvements.
- Analyse customer data and qualitative insights to uncover growth opportunities.
- Maintain documentation and ensure all campaigns are delivered to high standards.
- Understand local customer and business needs in each market Superbet operates in.
- Monitor competitor lifecycle and retention strategies to identify trends, gaps, and areas for differentiation.
What we are looking for
- Experience within a digital B2C environment
- Experience coordinating internal stakeholders to deliver an initiative.
- High-level understanding of the customer lifecycle within a digital B2C business.
- Highly reliable, organised and able to manage multiple tasks at once.
- Strong communication skills – clear, proactive and collaborative.
- Problem-solving mindset – able to spot issues and suggest potential solutions.
- Proactive and self-motivated, with a strong desire to learn and grow.
- Excellent verbal and written communication in English.
- Interest in the sports betting & gaming industry (experience in the industry is a bonus, not required).
Desirables
- Proficiency with analytics tools (Excel, Tableau, SQL).
- Understanding of customer motivations to bet
- Understanding of sports betting & gaming business model and performance drivers
Benefits:
- Competitive remuneration package.
- Open annual leave policy
- Hybrid work arrangement with possibilities of working from home and office.
- Private health insurance.
- Company pension scheme
- Opportunity to grow in a high-impact, high-visibility role within a dynamic international team
About Superbet Group
Superbet is a global tech and entertainment company committed to delivering thrilling, technology-driven, sports betting and gaming experiences to millions of customers worldwide. Established in 2008, in Romania, the Group operates in over 12 countries, with key markets in Romania, Belgium, Poland, Serbia, and Brazil.
Superbet’s ambitious growth strategy currently focuses on expanding across Europe and Latin America while delivering immersive customer experiences and redefining ways to connect with its audience. Across international markets, the Group’s global expansion strategy is driven by innovation, responsible technology, and a passion for supporting iconic sports clubs and athletes.
Global Recognition and Standards
In 2019, Blackstone Inc., the world’s largest private equity firm, recognized Superbet’s vision and achievements with a strategic minority investment of €175 million. In 2025, the company further strengthened its financial position through a 1.3 billion Euro refinancing agreement, reinforcing its partnerships with Blackstone and certain funds and accounts managed by HPS Investment Partners, paving the way for an accelerated global growth.
As a leader in compliance and best practices, Superbet Group is an active member of the International Betting Integrity Association (IBIA) and the European Betting & Gaming Association (EGBA).
Top Skills
What We Do
We are a tech & entertainment company founded in 2008, with a dream of bringing exciting, technology-powered entertainment in sports & gaming to millions of customers around the world. Our group is present in 10 countries, in terms of operations or tech hubs, with the most important markets being Romania, Belgium, and Poland. The Superbet team gathers more than 4.500 people, acting as the major driving force behind our success. Tech-powered global entertainment platform At Superbet, technology and innovation are at the heart of everything we do. Our tech hubs in Zagreb, London, and Bucharest are focused on developing the best proprietary technology, innovative products, and new ways to engage with our passionate customer base. Following record-breaking years for the Group, we are moving ever closer to our goal of exciting the world. Our plans are big - expanding our presence in Central and Eastern Europe and creating a unique experience for our customers. Our Credentials The world's largest private equity fund, Blackstone Inc., recognized our vision. That's why we received a strategic investment of 175 million euros in 2019. As leaders in compliance and best practices, we are members of the International Betting Integrity Association (IBIA) and the only company which has won four times the Best Sports Betting Operator in CEE award at the Central and Eastern European Gaming Conference (CEEGC
