Viaduct

Analytics Engagement Manager/Director

Posted 3 Days Ago

Hiring Remotely in US

Remote

5-7 Years Experience

Machine Learning • Software

The Role

Oversee and maintain positive customer relationships, act as the primary point of contact for customers, ensure quality service, manage projects and clients, excellent communication skills.

Summary Generated by Built In

About Us

At Viaduct, we are developing an end-to-end machine learning platform to empower automakers to build safer, more intelligent, and personalized vehicles. Our platform increases the accessibility and actionability of connected vehicle data for automakers and their partners and end-customers. We are a diverse team motivated to solve the hardest problems in the automotive industry.

Who you are

We are searching for a qualified analytics engagement manager to oversee and maintain positive client relationships. As part of our customer success team, you will act as the primary point of contact for clients, ensuring they are allocated proper resources, consistently receive quality service, and have access to all of the benefits that Viaduct provides. Additionally, you will work directly with our data science, product, and engineering teams to evolve our solution to fit customer needs and changing market dynamics.

You have excellent attention to detail and organizational skills, paired with the ability to manage multiple projects and customers. You demonstrate exceptional communication and interpersonal skills. Additionally, you are a skilled analytics practitioner who knows how to apply practical analytics to create solutions that drive measurable impact.

Key Responsibilities:

Lead and oversee analytics projects from inception to completion, ensuring timely delivery and high-quality outputs.
Develop and maintain strong relationships with customers, understanding their needs and translating them into actionable analytics solutions.
Collaborate and Provide expert guidance to the analytics team, fostering a culture of continuous learning and improvement.
Ensure the alignment of analytics projects with business value
Monitor project progress, manage risks, prioritize actions, and ensure adherence to budgets and timelines
Present findings and recommendations to senior management and customers, effectively communicating complex data insights.
Stay updated with the latest trends and technologies in data analytics and apply them to improve our software
Work with customers to gather software requests and prioritize backlog with product teams

Position Details:

Compensation: 85% fixed salary + 15% bonus based on performance
Travel: 0-50%
Role Type: Individual Contributor
Employment Type: Full Time
Work site: Up to 100% work from home
Profession: Engagement Manager
Organization: Commercial (Customer Success)
Reporting Relationship: Senior Data Solutions Director

Required qualifications:

10+ years of experience in data analytics, with at least 5 years in a leadership role
Proven track record of managing and delivering large-scale analytics projects with diverse teams
Experience in customer-facing roles and the ability to build and maintain strong customer relationships.
Demonstrated ability to innovate and drive business growth through analytics
Ability to manage multiple projects simultaneously
Exceptional communication and presentation skills, with the ability to convey complex data insights to non-technical stakeholders
Prior experience using data analytics software and programming languages such as SQL, Python, R, and/or Tableau
Strong problem-solving skills and the ability to think strategically

Preferred Qualifications:

M.S. or Ph.D. in Data Science, Statistics, Computer Science, or related field
3+ years of Experience working at a big-3 consulting firm
Knowledge of machine learning algorithms and predictive modeling techniques
Familiarity with advanced technologies such as Hadoop, Spark, and cloud platforms like AWS or Azure

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