TouchBistro is looking for a Customer Training Specialist to partner closely with Sales to ensure smooth and successful customer launches. In this role, you’ll guide restaurant teams through hands-on training that helps them confidently use TouchBistro POS and Payments within the context of their unique operations. You’ll play a key role in setting customers up for long-term success by simplifying complex workflows, answering questions in real time, and ensuring teams feel supported from day one. Your focus on service excellence will drive strong product adoption, boost customer confidence, and help create loyal customer advocates.
Your Impact
- Project manage the implementation, configuration, and training of TouchBistro’s POS system for new customers
- Build trust with restaurant operators by understanding their needs and recommending the right solutions
- Partner with internal teams including Install, Product, Development, Sales, Support, and Customer Care to deliver timely implementations and represent the customer voice
- Deliver clear, comprehensive training on TouchBistro features and functionality
- Identify and recommend upsell opportunities during implementation
- Support customers for long-term success and help turn them into TouchBistro advocates
What You Bring
- You have 2 or more years of experience in project management, onboarding, or customer success
- You stay organized and manage multiple projects in a fast-paced environment
- You communicate confidently and explain complex concepts clearly
- You build rapport quickly with restaurant teams, including owners
- You set clear expectations and keep stakeholders aligned
- You are excited about TouchBistro’s mission to reinvent the restaurant experience
- You are fluent in Spanish Nice to have
As part of Ontario’s Pay Transparency requirements, TouchBistro is committed to open and equitable compensation practices. Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth. The final offer amount for this role will depend on geographical region, applicable experience, and the skillset of the candidate.
Salary is based on relevant skills, experience, and internal equity. This posting reflects an existing vacancy. Artificial intelligence (AI) tools may be used to support parts of the recruitment and selection process; however, all hiring decisions are made by our hiring managers and recruitment team.
What We Offer
At TouchBistro, we are a diverse group of restaurant-obsessed, tech-loving people brought together by a mission to support the passion and success of restaurateurs. You can feel confident joining a fun, vibrant, and rapidly growing environment. You will be working alongside driven individuals who are passionate, innovative, accountable, collaborative, and respectful.
The Perks:
- Generous Time Off Program
- Health, Dental, and Vision Benefits
- Flexible Health and Wellness Plan
- Parental Leave & top up
- Employee Assistance Program
- Professional Development
- Volunteer Program
- Monthly Lunches
About Us
TouchBistro is an all-in-one Point-of-Sale and restaurant management system that makes running a restaurant easier. We have powered more than 29,000 restaurants around the world, and we know that while passion is plenty in the restaurant industry, time and money usually aren’t. Providing the most essential front of house, back of house and customer engagement solutions on one easy-to-use platform, TouchBistro helps restaurateurs streamline and simplify their operations, increase sales, drive revenue, and deliver a stellar guest experience.
TouchBistro believes in fostering an inclusive workplace where all individuals have an opportunity to succeed. Requests for accommodation due to a disability can be made at any stage of the recruitment process.
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What We Do
TouchBistro is an all-in-one POS and restaurant management system that makes running a restaurant easier. Providing the most essential front of house, back of house, and guest engagement solutions on one powerful platform, TouchBistro helps restaurateurs streamline and simplify their operations – allowing them to spend less time manually connecting the dots, and more time connecting with guests and growing their business
