The Role
The Customer Technical Support / Application Engineer - Tier 1 at ValGenesis is responsible for addressing customer technical concerns, troubleshooting technical issues, developing documentation, and ensuring compliance and service quality. The role involves customer interaction, technical troubleshooting, documentation, knowledge management, and collaboration with other teams for continuous improvement. The ideal candidate should have strong problem-solving skills, excellent communication skills, and a commitment to providing exceptional customer service.
Summary Generated by Built In
Top Skills
Ms Word,Ms Excel
The Company
What We Do
ValGenesis delivers integrated and smart solutions that support the digital transformation of the life sciences industry. With a portfolio that covers the whole product lifecycle, ValGenesis has a digital or technical solution that brings value to each step of your validation and manufacturing processes and their related activities.