The Role
As a Member Support at Belong, you will assist residents and homeowners with inquiries and issues, ensuring timely resolutions and a high-quality experience, while building trust through clear communications.
Summary Generated by Built In
About the job
We believe in a world where homes are owned by regular people, not corporations. Our mission is to provide authentic belonging experiences, empowering residents to become homeowners and homeowners to achieve financial freedom. We are building a scaled system of wealth creation for regular people through homeownership.
We've survived Covid, the tech crash, and the toughest years of the capital markets. We are growing fast and we are AI First. Our 200+ Belongers are strong, curious, and extremely ambitious.
The Role
We are not just looking for someone to answer questions, we are looking for someone who creates trust through every interaction.
As a Member Support at Belong, you will be one of the main touchpoints for our residents and homeowners. You’ll help navigate questions, resolve home-related situations, and coordinate solutions across teams, always ensuring a clear path forward and a high-quality experience.
For many members, you are the voice of Belong. The way you listen, communicate, and follow through directly shapes how supported, confident, and at home they feel. This role plays a critical part in building long-term trust, satisfaction, and belonging.
This position is ideal for someone who is people-focused, highly organized, and comfortable working across teams, someone who takes ownership, follows through, and genuinely cares about delivering great experiences.
What You’ll Do
Support residents and homeowners through inquiries, requests, and issues with empathy and clarity
Own cases end to end, ensuring timely and effective resolution
Work cross-functionally with Operations, Home Quality, Move-Ins, Engineering, and other teams
UseFoundationand internal tools to manage, track, and document cases
Manage multiple cases simultaneously while maintaining high service standards
Communicate proactively, setting clear expectations and timelines
Identify recurring issues and suggest process improvements
Represent Belong’s values in every interaction, with a strongMember-Obsessedmindset
Schedule
8 hours per day
Includes1 day of the weekend(rotational schedule)
What We’re Looking For
Experience in customer support, operations, hospitality, or service-oriented roles
Strong problem-solving skills and a service-first mindset
Highly organized, with strong attention to detail
Clear written and verbal communication skills
Comfortable working cross-functionally and in fast-paced environments
Ability to quickly learn and use internal systems (CRM / operational tools experience is a plus)
Calm, empathetic, and solutions-oriented under pressure
Nice to Have
Experience in proptech, operations, or customer experience roles
Familiarity with case management or support platforms
Experience working with rotating or weekend schedules
Why Belong
Be part of a team that truly cares about people and experience
Have real impact on how residents and homeowners feel every day
Grow in a culture that values ownership, clarity, and excellence
Build meaningful work alongside people who care
At Belong, support is not just about answering questions, it’s aboutcreating trust.
If you care deeply about people and love solving problems,you’ll belong here.
Requirements added by the job poster
• Commute to this job’s location
• 1+ years of experience in Customer Service
Top Skills
CRM
Operational Tools
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The Company
What We Do
There is more than one American Dream. Owning your home is one of those dreams. It's been an aspiration for a long time, and we know that millions struggle to achieve it. But there are other American Dreams.
Some of these dreams are about living differently than previous generations - for whom owning was everything. We may want to use our cash to start a business. We may want to experience new places. We may not have the money yet for home ownership, but still dream of living in a glorious home where we can put down roots and experience the sense of belonging.
