Customer Service Support – 12 months contract
We are looking for a Customer Service Support to join our Rockfon team in Milano.
You will report to Customer service team leader
Place of work: Office Milano (Arco della Pace); 1 day home office/week
Who we are? Building a climate resilient future ROCKWOOL operates worldwide, with approximately 12,000 dedicated colleagues spread across 40 countries. We transform volcanic rock into stone wool and our products contribute to address many of society’s biggest climate change challenges, creating new opportunities to enrich modern living and build safer, healthier, and more climate resilient communities.
Find out more at www.rockwool.com/it/
This is the role
Accurately process customer orders in SAP: validate products, quantities and lead times.
Apply pricing policy in coordination with Sales and prepare quotations for special requests.
Check product availability with factories and suppliers and trigger order preparation.
Coordinate logistics and transport with internal teams and third‑party providers.
Manage claims, credit requests and documentation (filing and archiving).
Support accounts receivable by following up on payments when requested.
Respond to customer and internal enquiries (availability, lead times, pricing, documentation, samples).
Perform weekly invoice/credit checks and contribute to monthly order‑portfolio and account close.
Visit customers to build relationships and support local business.
Participate in Group projects and continuous improvement initiatives.
Requirements:
· 3 + years’ of customer service experience in a similar role.
· Proficiency in SAP.
· Excellent communication, interpersonal skills and ability to work under pressure.
· Customer focus, problem solving and result-orientation.
· Effective cross-functional approach and ability to work in a fast-paced environment.
· Fluent in Italian and English
What we offer
Full‑time fixed‑term employment contract (12 months).
Placement within an international, technical, dynamic and efficient work environment, interacting with various internal and external stakeholders.
Gross annual salary (RAL) and contractual classification will be commensurate with the selected candidate’s experience, based on salary levels benchmarked and aligned with market trends. Meal vouchers worth €10/day. Paid leave for medical appointments (16 hours/year). 20 days of annual leave + 10 additional days of leave (per year). Health insurance according to the national collective labour agreement (CCNL). 1 day of smart working per week. Training programmes and courses to support your personal and professional development. Support from experienced colleagues.
Diversity, equity and inclusion: We value and cultivate a diverse and inclusive working culture where employees with different background, nationalities and competencies work side by side.
What makes people stay and thrive at ROCKWOOL? We believe in building strong connections, growing your career, and making an impact that matters.
We are a purpose-driven, sustainable, and people-focused company built on three strong pillars
🌍 Sustainability & Responsibility – every role helps create a better tomorrow.
🤝 Collaborative Culture – together, we innovate and succeed.
🚀 Career Growth & Stability – your growth meets the stability of a company founded in 1937.
Interested? Join today. Rock the future.
Top Skills
What We Do
We release the natural power of stone to enrich modern living.
ROCKWOOL Group is a focused industrial company with leading positions in insulation, acoustic ceilings and horticultural growing media based on proprietary stone wool technology. We harness the properties that nature has given us to create products for quality living.
Our products touch most aspects of everyday life. We offer carefully designed, innovative sustainable solutions for your comfort, safety and for the benefit of the environment.
ROCKWOOL Group's business portfolio consists of:
* ROCKWOOL® insulation solutions for buildings.
* ROCKWOOL® technical insulation solutions to both industry, marine and offshore.
* ROCKWOOL® core solutions tailor made stone wool products to be integrated into finished systems.
* Rockfon® acoustic ceilings and wall solutions.
* Rockpanel® cladding material.
* Grodan® growing media solutions for plants.
* Lapinus® solutions for applications such as friction, water management, tracks, coatings, gaskets.
At ROCKWOOL Group, we are committed to enriching the lives of everyone who experiences our product solutions. Our expertise is perfectly suited to tackle many of today’s biggest sustainability and development challenges, from energy consumption and noise pollution to fire resilience, water scarcity and flooding. Our range of products reflects the diversity of the world’s needs, supporting our stakeholders in reducing their own carbon footprint along the way.
Stone wool is a versatile material and forms the basis of all our businesses. With around 12,200 colleagues in 40 countries, we are the world leader in stone wool solutions, from building insulation to acoustic ceilings, external cladding systems to horticultural solutions, engineered fibres for industrial use to insulation for the process industry and marine & offshore
