to help secure our future.
Join us at Gentari to be part of this exciting, purposeful journey towards a cleaner energy future.
Gentarians are passionate about sustainability - our purpose is to solve the world’s most pressing sustainable energy needs. Here at Gentari, we move differently. Teams seek out opportunities to work with one another to achieve shared goals and we trust our people with the freedom and autonomy in ways of working to spur innovative thinking and creativity. We aim to keep good people at the heart of what we do by ensuring that our people feel empowered to chart career paths alongside personal growth. Beyond the promise of an open and flexible work environment, we hope to make Gentari feel like a second home, a place where everyone is valued, and differences are celebrated.
Job Summary: The Customer Support oversees BPO partners and regional customer support teams, ensuring compliance with standards, performance metrics, and customer service excellence. This role also involves working closely with internal stakeholders to align support strategies, secure buy-in, and effectively resolve conflicts related to customer support operations.
Responsibilities
- Stakeholder Collaboration: Build strong relationships with internal departments to align on customer support standards and secure buy-in for key initiatives and process improvements;
- Conflict Resolution: Act as a mediator to resolve conflicts that may arise between customer support teams and other departments, ensuring solutions prioritize customer needs and service quality;
- BPO Management: Maintain strong relationships with BPO partners, ensuring that SLAs and performance metrics are met;
- Regional Support Oversight: Coordinate customer support teams across the region, ensuring a consistent approach;
- Compliance & Standards: Ensure all customer support operations comply with internal policies and regulatory requirements.
Requirements
- Bachelor’s degree in Business, Communications, or a related field;
- Minimum 5 years of proven experience in customer support or a related role;
- Strong conflict resolution and mediation skills;
- Experience managing BPO relationships and ensuring SLA compliance;
- Excellent communication and interpersonal skills;
- Ability to work collaboratively with cross-functional teams;
- Knowledge of regulatory requirements and compliance standards in customer support;
- Fluency in spoken and written English is a must.
For talent pipelining purpose, due to the heavy traffic of CVs, only qualified candidates will be notified.
By applying, you agree that we may collect and process your personal information for employment purposes. Please review our privacy notice for details on how we handle your data. Click here for Gentari Privacy Notice.
Putting Clean Energy Into Action
What We Do
ur purpose is to solve the world’s most pressing sustainable energy needs, to change how we live today and to help secure our future.
Gentari is a clean energy solutions company, wholly owned by PETRONAS, tasked to independently pursue and deliver integrated sustainable energy solutions. We offer lower carbon solutions through three initial core pillars – Renewable Energy, Hydrogen and Green Mobility, forming a portfolio of solutions cutting across the electron value chain to help customers achieve net zero emissions.
We, the Gentarians, are a collaborative and innovative bunch of socially responsible people focused on putting clean energy into action by solving the needs of our commercial, industrial, and retail customers. We dream big, and we set even bigger goals;
- To build an overall renewable energy capacity of 30-40 GW of installed capacity in key markets through utility-scale projects across solar, onshore and offshore wind, and battery storage by 2030
- To offer cost-competitive low carbon hydrogen solutions with an aspiration to produce up to 1.2 MTPA of clean hydrogen by 2030
- To support the EV ecosystem by capturing more than 10% of the Charging Points and Vehicle-as-a-Service market share across key countries in Asia Pacific by 2030
Launched in September 2022, we are driven by an entrepreneurial spirit to build Gentari into a full suite net zero solutions provider, creating greater value, connecting businesses, and making the journey to net zero simpler.
