We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.
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About Antech Diagnostics
Antech Diagnostics offers a full range of products and services in veterinary diagnostics, ensuring high-quality care for companion animals. Through partnerships with global leaders, we provide veterinarians with the most innovative technologies in imaging and laboratory analysis.
We are looking for a dedicated and experienced Customer Support Manager based in the Walloon region to join our dynamic team.
In this position, you will play a pivotal role in ensuring that our customers receive the highest level of service across Belgium, France and the Netherlands. This role fits someone with a strong background in customer service, experience in leading projects and others, and a passion for excellence.
You will collaborate cross-functionally to resolve customer issues, develop and implement support strategies, and continuously improve our support processes. Your role will also involve guiding and coaching a team of Team Leaders to help them achieve their goals.
Main responsibilities:
- Oversee daily operations of the customer support team across Benelux
- Cultivate and strengthen partnerships with customers and internal stakeholders to ensure seamless collaboration and high-quality service delivery.
- Identify, develop and implement support strategies, tools and processes.
- Lead and coach Team Leaders based in Belgium and France
- Maintain up-to-date knowledge of company products and services
- Prepare and present regular reports on team performance
- Ensure compliance with company policies and procedures
- Stay informed about industry trends and best practices
Your profile:
- Bachelor's degree in a related field or equivalent experience
- Extensive experience in customer support, operations or a similar role
- Experience in developing and implementing support strategies
- Proven leadership and team management skills
- Excellent communication and interpersonal skills
- Strong customer focus, problem-solving and conflict resolution
- Strong organizational and time management skills
- Knowledge of performance metrics and reporting
- Proficiency in customer support software and tools
- Fluent in Dutch and a very good level of French
- Comfortable with shift work, including weekends and holidays
- Willing to travel nationally and internationally
What We Do
Antech Diagnostics, Inc., operates a network of veterinary diagnostic laboratories in the United States. It offers veterinary diagnostics services in the areas of chemistry, hematology and coagulation, endocrinology, serology and immunology, urine and fecal, therapeutic drugs, cytology and histology, and microbiology. The company provides laboratory medicine to veterinarians, as well as provides daily services to animal hospitals, zoos, and government agencies.
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