Who we are
Skylum empowers millions of photographers to create incredible images. Our award-winning photo editing software combines AI-powered automation with full creative control. We make editing enjoyable, easy, and accessible for everyone.
You’ll join an environment where growth, learning, and creativity are encouraged. Flexible schedules, trust-based workflows, and a supportive team give you everything you need to focus on your best work.
🇺🇦 Proudly Ukrainian, Skylum stands with Ukraine through action, regularly supporting organizations that help accelerate our victory.
Who we’re looking for
Main goal:
Ensure fast and effective resolution of customer issues while maintaining high customer satisfaction and delivering actionable user feedback to the product team.
Responsibilities:
- Handle and resolve all customers’ complaints and requests mostly in emails;
- Analyse and assess customers’ needs;
- Deliver information about benefits of the products to turn potential customers into paid ones.
Requirements:
- At least 6 months of experience in Customer Support;
- Upper-intermediate English is a MUST;
- Excellent communication skills;
- High level of personal responsibility;
- Positive attitude :)
Nice to have:
- Interest in photography;
- Experience working with Photoshop and Lightroom;
- Knowledge in Zendesk;
- Experience in SaaS products
- Previous work during the evening hours
Work schedule in 2 shifts:
- Morning 7:00-16:00
- Evening 15:00-00:00
What we offer
For personal growth:
- A chance to work with a strong team and a unique opportunity to make substantial contributions to our award-winning photo editing tools;
- An educational allowance to ensure that your skills stay sharp;
- English, German, and Polish classes to strengthen your capabilities and widen your knowledge.
For comfort:
- A great environment where you’ll work with true professionals and amazing colleagues whom you’ll call friends quickly;
- The choice of working remotely or in our office space located on Podil, equipped with everything you might need for productive and comfortable work.
For health:
- Medical insurance;
- Twenty-one days of paid sick leave per year;
For leisure:
- Twenty-one days of paid vacation per year;
- Fun times at our frequent team-building activities.
What to expect when you apply
- An interview with our Talent Acquisition Specialist
- Professional interview
- Test task
- HR interview
Skills Required
- At least 6 months of experience in Customer Support
- Upper-intermediate English
- Excellent communication skills
- High level of personal responsibility
- Ability to work assigned shifts (Morning 7:00-16:00 or Evening 15:00-00:00)
- Interest in photography
- Experience working with Photoshop and Lightroom
- Knowledge in Zendesk
- Experience in SaaS products
- Previous work during the evening hours
What We Do
Skylum is a Ukrainian company that develops photo editing software. We create intuitive, powerful, and easy-to-use tools for photographers of all skill levels, aiming to make photo editing enjoyable and accessible to everyone. Above all, we value creativity and innovation. With our cutting-edge technology, we want to empower artists all over the world to produce photos they love and are proud to share. Our flagship product is the award-winning photo editor Luminar Neo that enables millions of photographers worldwide to edit photos with the power of AI. We believe that the happier a team is, the more successful it will be. So we trust you to bring your best, while we provide the most comfortable working environment! We also believe that creativity and freedom go hand in hand. Skylum stands with Ukraine — we help the Armed Forces of Ukraine and volunteer at animal shelters. On top of that, we regularly donate to various organizations to help speed up the Ukrainian victory.
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