Customer Support Specialist

Job Description
At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Boeing Global Services, Consumables & Expendables (C&E) Distribution Business is looking for a Customer Support Specialist for the Burgess Hill, UK facility.
In this exciting role, you will coordinate customer inquiries and ensure timely delivery of spare parts and chemicals by working closely with suppliers and customers. Your responsibilities includes tracking orders, managing delivery requirements, and resolving any issues to support smooth and efficient service.
Position Responsibilities:
Duties will include (but are not limited to):

• Internal customer support for the sale of consumables & expendables for the aviation industry.
• Looking after a primarily national customer base from order receipt to payment and ensuring that the agreed services are fulfilled.
• The responsibility for order processing and administration, including regular deadline monitoring in daily coordination with materials management and shipping departments to ensure on-time deliveries.
• Regular communication with your customers about the status of their orders and coordinate any changes.
• Monitoring returns and processing complaints rounds off your area of responsibility.
• Being the first point of contact for any escalations or claims made by the customer, making sure to include the appropriate stakeholders and resolving any issues efficiently.
• Maintaining and updating customer records, order data, and relevant documentation in internal systems to ensure accurate and transparent processing.
• Supporting cross-functional collaboration with sales, logistics, and quality teams to improve service levels and contribute to continuous process improvements.

Basic Qualifications (Required Skills and Experience):

• 2+ years of professional experience in customer service in the aviation and/or wholesale sector.
• Initial experience within after sales and order resolution.
• Proficiency in working with common ERP and CRM tools. Particularly SAP and Salesforce.
• Solid, proven written and spoken English skills.

Preferred Qualifications (Desired Skills/Experience):

• Bachelor's degree in Supply Chain Management, Business, Engineering, or a related field.
• Proficiency with the MS Office package, especially Excel.
• Familiarity with working for a national and international customer base.
• Ability to work in a fast-paced environment and manage competing priorities.
• Enjoyment of daily customer contact and working independently.
• Ability to adapt to changing business needs and priorities & a highly detail-oriented mindset.

Work Authorization:
This requisition is for a locally hired position in the United Kingdom. Candidates must have current legal authorization to work immediately in the UK.
Boeing will not attempt to obtain Immigration and labor sponsorship for any applicants.
Total Rewards & Pay Transparency:
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as market and business considerations.
Applications for this position will be accepted until Apr. 22, 2026
Export Control Details:
Non - US based job
Relocation
Relocation assistance is not a negotiable benefit for this position.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Shift
Not a Shift Worker (United Kingdom)
Equal Opportunity Employer:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are a Disability Confident Committed employer and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.