This role is a senior technical professional responsible for delivering advanced software and system support for next‑generation telecom and cloud-native solutions. The position requires deep domain expertise in GPON, cloud, Kubernetes-based microservices, and Nokia FN products, combined with strong analytical, troubleshooting, and customer-facing skills. The role also provides technical leadership, mentoring, and ensures SLA-driven service excellence across global customer environments.
Responsibilities- Act as a senior technical expert to troubleshoot, diagnose, and resolve complex software, cloud, and network-related issues within committed SLAs and KPIs.
- Provide working leadership and mentorship to less experienced engineers, contributing to skill development and technical excellence within the team.
- Collaborate effectively in virtual and cross-functional global teams, including Tier‑2/Tier‑3 support and third‑party vendors, to drive timely issue resolution.
- Ensure end-to-end customer satisfaction by managing day-to-day technical interactions, maintaining accurate case updates, and building strong customer relationships.
- Apply advanced analytical and problem-solving skills to address non-routine and critical issues, often requiring new perspectives and innovative solutions.
- Develop, maintain, and reuse complex knowledge management articles to improve operational efficiency and first-time resolution rates.
- Support service delivery teams and act as a Certified Emergency Engineer when required, contributing to emergency rotas and restoring service during major incidents.
- Continuously improve support processes, tools, and documentation while ensuring self-development aligned with evolving Nokia FN portfolios and new technology releases.
You Have:
- Strong hands-on expertise in cloud technologies and platforms such as AWS, Azure, GKE, RedHat, and Rancher, with solid Kubernetes and Docker/containerd knowledge.
- Advanced understanding of cloud-native and microservices-based architectures, including infra-level microservices and container orchestration.
- Proficiency in programming and scripting languages such as Python, Java, JavaScript, and FTL, with strong Linux system knowledge.
- In-depth experience with CI/CD pipelines, Agile and SCRUM methodologies in large-scale software environments.
- Strong domain knowledge in GPON and next-generation telecom technologies, including Netconf/YANG and MQTT/USP protocols.
- Exposure to open-source components and middleware such as Keycloak, Elasticsearch (Index Search), RabbitMQ, and Kafka.
- Excellent troubleshooting, analytical, and problem-solving skills with the ability to handle complex customer-impacting scenarios.
- Strong communication skills with a team-player mindset, capable of working across global time zones and engaging professionally with customers and stakeholders.
Top Skills
What We Do
At Nokia, we create technology that helps the world act together. As a trusted partner for critical networks, we are committed to innovation and technology leadership across mobile, fixed and cloud networks. We create value with intellectual property and long-term research, led by the award-winning Nokia Bell Labs. Adhering to the highest standards of integrity and security, we help build the capabilities needed for a more productive, sustainable and inclusive world.
