About Plane
Plane is an incisive response to config-heavy, opinionated, and restrictive project management software. Check out our website.
In just two years, Plane’s grown to #1 in its category on GitHub and become a viable open-core alternative to Jira, Monday, Wrike, Asana, ClickUp, and Linear, not to mention all-in-one tools like Notion or Obsidian.
Our growth has come on the back of the product’s true flexibility without artificial limits, simple configurations that work out of the box, and thoughtfully packaged features that nurture our customers’ growth instead of punishing it.
As a modern product start-up, we obsess over new and power users equally. Our mission is to empower teams everywhere with the simplest, most delightful work management experience on the planet. Our vision is to become the WorkOS of the future with a workbench of unified tools and techniques that intuitively and progressively form a greater whole for knowledge workers.
We’re well capitalized, backed by OSS Capital, and are revenue-positive. Our coworkers include ex-Microsoft, Deloitte, [24]7, Nutanix, and Yahoo! in our 50+ strong human force today.
About the Role
You'll be the trusted guide for Plane users worldwide, resolving queries across chat, email, and community forum. Dive deep into our product to troubleshoot, educate, and escalate smartly—while spotting opportunities to evolve our docs, processes, and roadmap. Thrive in ambiguity, adapt to our fast pace, and champion money-can't-buy customer loyalty.
What you will do?
Deliver top-tier support via chat, email, and community forum, owning end-to-end resolutions with empathy and sound judgment.
Troubleshoot product issues for customers (and reproduce bugs with crystal-clear steps to engineering, if required).
Identify patterns in queries, flag insights for docs/product fixes, and contribute to knowledge base articles.
Communicate professionally—tailoring tone for enterprise PMs, devs, and execs—while upholding data privacy and security standards.
Maintain precise CRM records (Intercom/HubSpot) using standardized processes.
Proactively build support workflows, share knowledge in team syncs, and drive continuous improvement.
Embrace personal growth through feedback, coaching, and self-directed learning
Hit KPIs like first-response time, resolution rate, CSAT and handling efficiency.
What you'd need to bring:
Professional Experience - 2+ years in customer-facing support, ideally for enterprise B2B SaaS (project tools like Jira, Asana, or Linear a huge plus).
Communication - Fluent English (written/verbal); Exceptional clarity: Explain intricate features simply and persuasively.
Work Style & Logistics
Self-starter with ownership mindset: Independent, proactive, and solution-focused in a high-autonomy environment.
Flexible with work hours and work days (including evenings/weekends as needed for global customers).
Thrives in fast-scaling SaaS environments, navigating rapid product evolution and ambiguity with agility and poise.
Probation (first 3 months): Full-time office presence required in Hyderabad for onboarding and team integration.
Post-probation: Hybrid/remote flexibility available based on performance and business needs.
Nice-to-Haves
Hands-on with Plane or similar tools.
Experience in compliance-heavy spaces (SOC2, ISO 27001).
Proven track record scaling support processes in startups.
Immediate joiner.
Top Skills
What We Do
Currently the #1 alternative to Jira Server and Pivotal Tracker, Plane is that quietly powerful project management workbench that adapts to any framework or style of work for any-sized teams. Just starting-up and freestyling between founding members? Turn off features in clicks until you're ready for them. Got basic project management chops, but not ready for anything by the book? Box your work in cycles that run from a week to a month or more, cool off as you like them to, and auto-transfer incomplete work from one to the next. Got a large deliverable over the next three quarters? Break it up into modules with their own leads and track them from a single place. Handling a group of projects across departments? Map them to Initiatives and see just the forests until you need to dive into the trees. Plane is unopinionated for how work should work, so teams from software and ops, marketing and HR, the assembly floor and the R&D corner can all come together on a single source of truth without trading off their own unique languages and best practices. Customize Teamspaces to reflect your real-world teams, pods, or user-groups and manage work without distraction from the rest of your world. Plane is also the only viable solution for teams in government, regulated industries, and compliance-first areas. With our self-hosted offering that's at 100% parity with our Cloud and our airgapped solution on the way, customers now have governance assurances without trading off modern project management features essential to making meaningful progress. More than 10,000 companies have now switched to Plane from Jira Cloud, Jira Server, Asana, Monday.com, and ClickUp. Sign up free, stay free, and, when you're ready, try one of our thoughtfully packaged paid plans for fourteen days free.
