We are seeking a dedicated and tech-savvy Remote Customer Support Specialist to provide exceptional service to our customers from a remote environment. In this role, you will be the first point of contact for customer inquiries, responsible for resolving issues efficiently while maintaining a positive and professional brand image.
The ideal candidate is an excellent communicator, a strong problem-solver, and comfortable working independently in a fast-paced virtual setting.
Key Responsibilities
Customer Communication & Support
• Respond to customer inquiries via email, live chat, phone, and support tickets
• Provide accurate information regarding products, services, billing, and policies
• Handle complaints professionally and work toward timely resolution
• Follow up with customers to ensure complete satisfaction
Problem-Solving & Escalation
• Troubleshoot customer issues and identify root causes
• Escalate complex concerns to appropriate internal teams when necessary
• Document all interactions and resolutions within the CRM system
• Track recurring issues and provide feedback to improve processes
Administrative & Operational Support
• Maintain accurate customer records and account information
• Process orders, returns, refunds, exchanges, or service adjustments
• Meet response time and resolution time targets
• Assist in creating help articles, FAQs, and knowledge base documentation
Qualifications
Education & Experience
• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
• 1–3 years of experience in customer service or support (remote experience preferred)
Skills & Competencies
• Excellent written and verbal communication skills
• Strong active listening and problem-solving abilities
• Proficiency in CRM systems and customer support platforms
• Comfortable using tools such as Google Workspace, Microsoft Office, Slack, Zoom, etc.
• Ability to multitask and manage time effectively
• Strong attention to detail and organizational skills
• Ability to work independently with minimal supervision
Technical Requirements
• Reliable high-speed internet connection
• Quiet and professional home workspace
• Laptop or desktop computer meeting company system requirements
Key Performance Indicators (KPIs)
• Customer Satisfaction Score (CSAT)
• First Response Time
• Resolution Time
• Ticket Volume Management
• Quality Assurance Ratings
What We Offer
• Fully remote work environment
• Competitive compensation
• Flexible scheduling (where applicable)
• Growth and advancement opportunities
• Supportive and collaborative team culture
Top Skills
What We Do
J& G Unlimited LLC is a small creative services business based in Doylestown, Bucks County, Pennsylvania. It operates primarily in the theatrical and entertainment space rather than traditional hospitality. The company focuses on providing script and music licensing services through its division (often referred to as TLC Scripts), offering a catalog of plays and musicals that theatre groups can license for performances. It also supports clients with creative work related to live theatre, including marketing, web design, and other production-related services tied to performing arts.
Why Work With Us
Why Unlimited? Well … from writing scripts to producing works, from creating marketing pieces to developing websites catered to the needs of live theater, since day one we’ve been all about live theater!
