What You’ll Do
- Greet customers via chat, email, ticket, and phone, quickly understanding their needs.
- Answer basic product queries and troubleshoot simple issues.
- Collect key details to ensure smooth handovers to other members of the Support team.
- Maintain ownership of the customer’s request until it’s resolved or escalated.
- Provide clear, friendly, and professional guidance on using our products and solutions where possible.
- Direct customers to resources, best practices, and self-help tools to empower them.
- Log interactions and feedback to help improve our services and products.
- Maintain a positive, professional tone in every customer interaction.
What You’ll Bring
- Experience in a customer service or support role, ideally in a SaaS or technology setting.
- Excellent communication skills and a natural ability to make customers feel valued.
- Strong information-gathering skills to fully understand a customer’s needs.
- Confidence with troubleshooting basic technical issues.
- Familiarity with customer support tools such as Zendesk, Intercom, or Freshdesk.
- Ability to explain technical concepts in plain, easy-to-understand language.
- Detail-oriented problem-solving skills and a customer-first mindset.
- An interest in technology and a passion for delivering exceptional service.
What We Offer
- A base salary of £27,000 and bonus depending on experience
- Modern town centre offices in Guildford
- 25 days holiday
- Net zero pension scheme
- Additional perks including; cycle to work scheme, staff discounts portal and Employee Assistance Programme
At Person Centred Software, we’re leading the digital revolution in social care. Our technology is reshaping an industry that impacts millions—driving efficiency, improving outcomes, and setting new standards. Every day, your work will help modernise and future-proof social care.
🚀 Tech That Transforms –automation, real-time data—our solutions are redefining how social care operates
🏆 Join the Market Leader – Trusted by thousands, we set the benchmark for digital transformation in social care
💡 Drive Meaningful Innovation – Work at the forefront of a sector ready for change, where your skills fuel real-world impact
📈 Challenge Yourself, Make a Difference – If you love tech and solving big challenges, we want to hear from you
🤝 Work with the Best – Join a team of top-tier professionals passionate about using technology to drive change
Top Skills
What We Do
Person Centred Software provides a Connected Care Platform with a range of digital care software solutions for various service types, including residential care, nursing homes, learning disabilities, supported/retirement living, domiciliary care, mental health support and pharmacies. It is the market leader in its sector, with over 6,000 care homes using its software. Person Centred Software offers a Connected Care Platform, which provides a suite of integrated solutions that cover the entire ecosystem of care management within social care. Within the Connected Care Platform, you can use one solution on its own or multiple that connect, all through a single device. Each area focuses on a particular part of the care ecosystem and, when used together, provides a complete solution to improving outcomes for residents, improving the lives of care workers, and improving the overall efficiency, effectiveness, and compliance of a care setting. Its solutions cover Care Planning, Medication Management, Wellbeing & Activities, Care Home Operations, plus more! Person Centred Software's seamless integration philosophy also extends to solutions offered by our valued partners, which provide greater flexibility and the opportunity to connect all aspects of your care management. You're in safe hands with Person Centred Software. Its digital social care record system, mCare, is assured by NHS England; the PRSB accredits the organisation as a quality partner, and Person Centred Software is also certified with Cyber Essentials Plus, a secure solution to keeping your data safe, with infrastructure that exceeds GDPR's requirements. Every day, Person Centred Software’s icon-driven app creates more than 9 million care notes; 94% of CQC inspected homes using mCare are rated as good or outstanding.
