Cyberbit is the world’s leading cyber-security training platform for cyber professionals with clients from Fortune 500, Universities, Governments, and Militaries globally. Sounds intriguing? That’s because it is!
Cyberbit deploys real-world attacks using reverse-engineered malware onto a virtual corporate network, allowing users to defend against live attacks using commercial-grade security tools to effectively train cyber professionals in industry-standard detection, response, and attack mitigation techniques.
Cyberbit is seeking a Customer Support Specialist to manage support activities and provide our customers with world class support to resolve technical issues as quickly and effectively as possible.
As a Customer Support specialist at Cyberbit, you will further develop the company support capabilities and methodology and bring it to higher standards, you will become a technical expert of our product being able to provide hands-on support to our customers, and you will lead the support activities of our international technical staff.
Responsibilities:
- Troubleshoot Tier 1 and select Tier 2 technical issues.
- Escalate issues to Tier 2, Cloud Operations, and/or Engineering teams as needed.
- Clearly, professionally, and politely respond to customer tickets and chats, maintaining communication until the ticket is successfully closed.
- Follow internal documentation, procedure, processes, and SLAs
- Act as the main point of contact for customer support in the Asia Pacific and Middle East regions.
Requirements
- 2+ years experience as a support agent for globally-deployed SaaS products
- Excellent technical understanding of IT, networking, and basic/intermediate cybersecurity issues.
- Basic/intermediate understanding of Security Operations Center (SOC) tools such as firewall, SIEM, EDR, XDR, etc.
- Strong understanding of Windows operating systems
- Basic/intermediate understanding of Linux operating systems
- Ability to prioritize and perform effectively under pressure
- Flexible working in a start-up environment and open to change
- Strong oral and written communication skills – English.
You will love working with us
None
Top Skills
What We Do
Cyberbit was founded in 2015 to address an acute issue: Cybersecurity teams are not prepared to deal with cyberattacks. Conventional training forces teams to learn on the job with no clear measurement of progress and very real repercussions. With disproportionally large investments into cybersecurity tools, cybersecurity teams lack the knowledge, skills, and experience to effectively deploy their toolsets, leading to a continued increase in breaches, regardless of technology investments.
To address this issue, Cyberbit developed the first-ever hyper-realistic cyber skilling platform, ensuring that cybersecurity professionals have the right knowledge, skills, and experience to excel. The Cyberbit Skills Development platform includes cyber labs, commercial tool training (Splunk, Palo Alto Networks, Checkpoint, Carbon Black & more) with attacker context, and live-fire cyber range exercises aligned to industry best standards (NICE Framework, MITRE ATT&CK, NIST) to ensure your team develops into top-tier cybersecurity professionals. Performance-based assessment using advanced network sensors validate your team’s skills giving you the confidence that your digital assets are fully protected. Cyberbit contains the world’s largest catalog of on-demand simulated attacks including Ransomware, DDoS, SQL Injections, Worms, Fileless Attacks, and more.
Cyberbit is used by leading organizations around the world including Fortune 500 organizations, MSSPs, governments, and academic institutions to transform their cyber practitioners into elite cyber defenders. Organizations use Cyberbit to create a better SOC team by upskilling their cyber professionals, validating incoming candidate skillsets, rapidly onboarding new hires, and validating incident response playbooks. Cyberbit delivers over now million hours of training annually across 5 continents.
