What you will do...
- Respond to customer inquiries via email, phone, live chat, or other support channels
- Troubleshoot and resolve customer issues with empathy and efficiency
- Provide accurate, valid, and complete information by using the right methods/tools
- Document customer interactions and escalate issues when necessary
- Collaborate with product, sales, CS and engineering teams to provide customer feedback and improve the customer experience
- Maintain a high level of product knowledge to assist customers effectively
- Meet or exceed customer satisfaction and response time targets
Who you are...
- Previous experience in a customer service or support role preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Comfortable using CRM systems (Zendesk, Salesforce, Freshdesk, etc.), help desk software, or support platforms
- Ability to multitask, prioritize, and manage time effectively
- A team player with a customer-first mindset
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What We Do
Quizizz is a global education technology platform that serves over 75+ million monthly active users at present, across 120 countries. Our mission is to empower every educator to create engaging experiences for their learners and at the same time motivate them in every classroom and space around the world. Driven by passionate educators who love our platform, our growth has been organic, without a single dollar spent on advertising or promotions. Quizizz, as a platform has been empowering educators to motivate and engage learners around the globe. We started out with building products to gamify and make different types of assessments engaging and fun. We have grown to 75M monthly active users and 2B responses recorded every month in the last year (2022). Our platform is used in classrooms in over 100 countries across the globe, and in over 80% of US schools. Join our mission to motivate every learner at www.quizizz.com
