Customer Support Specialist

We are looking for a Customer Support Specialist to join our team at Sign In App (SIA), a Sign In Solutions company. This is a varied role that will see you dealing with existing and new Sign In App customers . Your core responsibility will be taking enquiries over online chat, email and by phone. You will be answering questions regarding Sign In App features and pricing.

This is a hybrid role (3x/week) based in St. Petersburg, FL

About Us 

Sign In Solutions is the innovative workplace enablement partner that goes beyond traditional visitor management, combining the comprehensive software and real-time analytics modern organizations need to mitigate risk, elevate experiences, and empower people. Launched in 2021 with funding from PSG V, Sign In Solutions acquired Sign In App, Sign In Enterprise (formerly Traction Guest), Sign In Compliance (formerly ThreatSwitch), Sign In Workspace (formerly Pronestor) , Sign In Scheduling (formerly 10to8) and Sign In Central Record (formerly SCR Tracker) 

Culture:

Culture is important at Sign In Solutions. Our values don’t just sit on a glossy page. We live them every day. Our values are the cornerstone of who we are: 

Customer 1st 

Respect & Dignity 

Accountability & Empowerment 

Honestly & Positivity 

We're Here To Win

Do Good & Give Back

Skills:

• Good communication and mentoring skills
• Familiar with Google Workspace or equivalent
• Process driven individual, with excellent attention to detail
• Good relationship building skills
• Ability to problem solve and contribute to solutions
• Willingness to Learn

What You Will Be Doing:

• Respond to online chats, emails, and phone calls promptly
• Provide product information and assistance to customers
• Conduct demonstrations of Sign In App and add-on products via video calls and in-person sessions if required
• Identify customer needs and escalate queries to the appropriate team member
• Contribute with ideas on how to improve our service and offering
• Conduct online demonstrations of the product
• Continued customer satisfaction checks
• Ensure to limit the risk of personal data breaches in line with the Company Data Protection Procedure
• Adhere to the company Information Security Policy (S-004) and other ISO 27001 policies
• Ensure all actions are GDPR compliant

This isn’t just about us getting to know you. We believe you need to dive in to get to know us. We encourage you to research and read up on our company news and articles. Throughout the recruitment process, you will be given the opportunity to ask lots of questions, meet different members of our team, and get hands on to showcase your skills. As you get to know what we’re all about, we hope you’ll become increasingly confident and excited that we could be your next big move. Once your application is received and reviewed, qualified candidates will move on to our next steps. Our general recruitment process has the following steps:

Phone Interview with our HR team

Meet with the hiring manager and other members of the team

Culture meeting with members of the Sign in App team