Description:
- Manage as a Customer Support Engineer in the areas of FaaS, IaaS, PaaS, SaaS, cloud Integration, developer services and cloud-native technology.
- Be the entry point for analyzing and understanding tickets.
- Troubleshoot, diagnose and categorize technical tickets; if possible solve it as per knowledge base or escalate to higher level
- Continuously review existing documents, contribute for further improvements and enhancements
Minimum Qualifications
- Bachelor's degree, majoring in computer software or similar fields.
- Candidate should have an operating system experience, familiar with the basic operating commands of common operating systems Windows/Linux,
- Hands-on experience/knowledge with at least one of the public cloud providers is plus (HUAWEI CLOUD, AWS, Azure or GCP).
- Very good command of English with strong communication skills is required to be able to communicate and clarify requirements independently and provide solutions.
- Knowledge of IT general technologies, such as networks, operating system, major software projects products or IT components (such as DNS, DB, LDAP/AD, etc.) technology
Personal Required Skills:
- Agile oriented; focused and customer orientation,
- Adaptive; responsive for on-demand changes,
- Dedicated; working hard to finish tasks on-time with high quality,
- Open; collecting feedback and defining actions for self-improvement.
Strong issue analysis and problem-solving skills are essential
Top Skills
What We Do
Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organization for a fully connected, intelligent world.
Huawei's end-to-end portfolio of products, solutions and services are both competitive and secure. Through open collaboration with ecosystem partners, we create lasting value for our customers, working to empower people, enrich home life, and inspire innovation in organizations of all shapes and sizes.
At Huawei, innovation focuses on customer needs. We invest heavily in basic research, concentrating on technological breakthroughs that drive the world forward. We have more than 180,000 employees, and we operate in more than 170 countries and regions. Founded in 1987, Huawei is a private company fully owned by its employees.
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