Please apply directly on LinkedIn for your application to be reviewed
About Aloha
We’ve been featured on the INC 5000 for SIX consecutive years (2020-2025) and we're chasing #7 this year!
At Aloha, we’re revolutionizing how healthcare practices engage with their patients using AI. Our platform transforms outdated workflows into seamless, personalized, and efficient experiences, freeing up providers to do what they do best: care for patients. Check out our products HERE
We're planning to keep the momentum going and are gearing up for our biggest growth spurt yet. Are you ready to join us? CLICK HERE to Meet our Team!
Starting Pay: $25/hour with performance-based increases up to $34/hour
Please note this is an on-site position in our McKinney office Monday-Friday
CLICK HERE to Meet our Team!
Responsibilities & Requirements:
As a Customer Support Specialist, you will provide top-shelf customer service to all clients, handle inbound/outbound calls, live chats, and emails, maintain account tasks and keep DETAILED records, and work with the Leadership team to share insights for efficiency, productivity, and improving our customer experience.
Requirements:
- You’re a complex problem solver/outside-the-box thinker, especially with tech!
- MUST Previous Customer Support experience in a ticketing setting (inbound calls, emails, chats).
- CRM experience such as Salesforce or Hubspot
- You love talking to people and are comfortable/personable on the phone
- You can be self-sufficient but you’re also a team player
- You’re an efficient and highly organized self-starter who thrives in challenging situations and FAST-paced environments
- You love feedback and you’re always looking to reach new heights
- You’re driven and the opportunity to grow outside your comfort zone excites you!
Good to have, but not required
- Previous Medical Office/Insurance Industry experience
Why Aloha?
- Weekly In-House Chiropractic Care
- 4 Company Provided Lunches per week
- Regular Company Outings/Team Bonding Events
- Full Medical, Dental, and Vision Health Benefits
- Short-term disability
- Matching 401(k) up to 4%
- Flexible Vacation & Paid Time Off
Why this may not be the place for you:
- The term "Badass" offends you. We have a lot of badasses here at Aloha and are looking to add more.
- You need a 50-step 90-day onboarding plan. Failure will happen here. How will you grow from it?
- If you're looking for an "easy job." While working here can be both financially and physically rewarding (see above), it definitely isn't easy. We strive to be the best in the space, which requires the best version of yourself every day.
Do you have what it takes? Apply now!
If you REALLY want to stand out, message Adam on LinkedIn 3 reasons why you'd be a good fit. Ne sure to include your customer support and CRM experience
Review Wave provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Top Skills
What We Do
The Review Wave software is the premier patient experience engine. We enable practices to fully customize and automate their patient journey, which increases return rate, communication and engagement, and ultimately their bottom line.
