A Note on applying to Pangram:
At Pangram, we firmly believe that genuine human expression, and our ability to communicate with each other online and through the written word, is a fundamental right- and a value worth preserving.
Please don't use AI to answer any of the questions as part of your application - we want to hear from you!
About Pangram Labs
Pangram Labs’ mission is to protect authenticity and preserve human connection in the context of the generative AI era. We build the world’s best AI detection systems. We publish research on state-of-the-art AI detection techniques and algorithms and build products to bring our technology into people's daily lives. We provide tools for individuals, institutions and companies to detect the use of AI in written content.
Pangram is a recognized thought leader in the space of AI detection. Our CEO & Co-founder Max Spero has been named as one of Time Magazine’s 100 Most Influential People in AI and Pangram has been named one of Time’s Best Inventions of 2026.
We are looking for high agency, mission-driven, and passionate builders to join our team!
About the Role
As a Customer Support Specialist at Pangram Labs, you to be the first point of contact for customers reaching out to Pangram for support. You will own complex support cases, build product expertise, and define the customer support function as we continue to scale. This role is ideal for someone who loves problem-solving, thrives in ambiguous, high ownership environments, and wants to develop their career at a fast-growing startup.
What You'll Do
Own and resolve technical support cases with accuracy, speed, and empathy
Manage daily support tickets and customer inquiries across email, chat, and other channels
Troubleshoot issues, customer feedback, and product functionality; proactively follow up to ensure full issue resolution and high customer satisfaction
Identify trends in support requests and flag risks, product gaps, and improvement opportunities
Work with Product and Engineering to report, triage, and reproduce bugs, as well as prioritize and validate fixes
Build and maintain support systems, playbooks, internal documentation, and customer-facing content
Work with Sales to handle responses to customer compliance questionnaires, vendor onboarding forms, and procurement requests.
Qualifications
You are a great candidate for this role if you have:
1+ years of experience in a customer-facing role
Strong organizational skills and excellent attention to detail
Prior experience supporting technical or developer-facing products is a plus
Clear communication with strong written and verbal skills
Managed multiple priorities in a fast-paced environment
An interest in mentoring and future career development
Benefits include
Medical/dental/vision
401(k) with 100% employer match on first 4%
20 days PTO
Office lunch
Skills Required
- At least 1 year of experience in a customer-facing role
- Strong organizational skills and attention to detail
- Clear written and verbal communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Interest in mentoring and future career development
- Experience supporting technical or developer-facing products
What We Do
Pangram's mission is to promote authenticity and preserve human connection in the context of the generative AI era. We firmly believe that genuine human expression, and our ability to communicate with each other online and through the written word, is a fundamental right- and a value worth preserving. At the core, Pangram is best-in-class AI detection software that can be applied to multiple use cases across many verticals. Pangram's core value proposition is its accuracy: a testament to the depth of the research that we have conducted that has been validated by multiple academic third party studies. AI detectors have been widely maligned by the media and the educational community, and we believe somewhat rightfully so: early AI detectors like GPTZero, Copyleaks, ZeroGPT, Turnitin, and had false positive rates of upwards of 1% (false accusations of human writing as AI), and false negatives (missing AI generated text, predicting it as human). They faced many of the issues that still plague AI detection discourse today, such as predicting that the Declaration of Independence is AI-generated and demonstrating elevated false positive rates on ESL writing. We are fighting to earn the trust of the public back by doing AI detection the right way. Public research is core to our identity. We are transparent about what we do, and put our methods out into the open because we have nothing to hide, and we are serious about building trust with our customers. We still believe we are the only AI detector that "actually works," and the only serious team that is up for solving this challenging research problem.
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